Experienced Operational Manager with an extensive background working in he following industries: healthcare, colleges and universities, country clubs,
5 diamond hotels and corporate food service facilities, Bringing a solid understanding of team development and client retention. I aspire to enhance my growth potential by pursuing innovative educational opportunities,professional training and development.
Overview
20
20
years of professional experience
Work History
Catering Chef/Manager of Operations
John Knox Village Of Pompano Beach
11.2021 - Current
Cooked for large groups of people and managing various types of food for large events.
Ordered food items and supplies needed to fulfill catering jobs.
Created catering menu based upon client specifications, event type, dietary needs, and budget.
Maintained a clean and sanitary kitchen environment by adhering to strict health and safety regulations.
Managed food inventory effectively, reducing waste and minimizing food costs.
Increased customer satisfaction by consistently delivering high-quality catering services for various events.
Evaluated event success through post-event debriefs, identifying areas for improvement to continually refine catering processes.
Demonstrated versatility in cuisine styles, adapting menus to accommodate dietary restrictions or cultural preferences as needed.
Set up and disassembled food service stations, equipment and furniture per contract specifications.
Designed catering menus containing ethnic food options to meet needs of diverse customer base.
Worked closely with front-of-house staff to facilitate excellent customer service.
Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Developed custom proposals tailored to clients'' specific needs, offering personalized solutions that showcased expertise and dedication to excellence.
Ensured timely delivery of meals by coordinating efficient transportation methods and logistics.
Enhanced team morale by fostering a collaborative work environment that promoted creativity and continuous improvement.
Executive Chef
Renaissance Boca Raton Hotel
09.2013 - 11.2021
Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
Oversaw business operations, inventory control, and customer service for restaurant.
Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Created visually appealing plate presentations, enhancing the overall dining experience for patrons.
Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Expanded catering services through strategic marketing efforts, increasing event bookings and revenue streams.
Sauce Cook
Salt 7
04.2014 - 02.2020
Supported wider culinary team during busy periods, assisting with other areas of food preparation as needed.
Maintained high-quality sauce production through consistent adherence to established recipes and guidelines.
Conducted regular taste tests to guarantee consistency in flavor profiles across all sauces produced.
Optimized workflow in the kitchen by organizing ingredients and equipment for easy access during peak times.
Assisted in training new team members on proper sauce-making techniques and best practices within the kitchen environment.
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Assisted in developing new menu items to reflect restaurant's style and standards.
Executive Chef
Sodexo USA
09.2004 - 01.2013
Developed kitchen staff through training, disciplinary action, and performance reviews.
Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
Oversaw business operations, inventory control, and customer service for restaurant.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Created visually appealing plate presentations, enhancing the overall dining experience for patrons.
Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
Implemented staff training programs to improve culinary skills, teamwork, and overall productivity.
Implemented special events promotions such as theme nights or cooking demonstrations to attract new clientele and boost sales revenues.
Collaborated with other Executive Chefs within the company network to share best practices and develop new menu items that showcased each property''s unique offerings.
Enhanced guest satisfaction ratings by consistently delivering exceptional service in a high-pressure environment.
Assisted with menu development and planning.
Education
Bachelor of Science - Marketing Education & Training Specialist
Old Dominion University
Norfolk, VA
Skills
Menu development
Knowledge of cuisines
Problem-solving skills
Food Safety
Kitchen Management
Revenue Generation
Customer Service
Team Leadership
Catering and Events
Inventory Management
Customer Retention
Hiring, Training, and Development
Timeline
Catering Chef/Manager of Operations
John Knox Village Of Pompano Beach
11.2021 - Current
Sauce Cook
Salt 7
04.2014 - 02.2020
Executive Chef
Renaissance Boca Raton Hotel
09.2013 - 11.2021
Executive Chef
Sodexo USA
09.2004 - 01.2013
Bachelor of Science - Marketing Education & Training Specialist