Thad Handlos

Founded business during the Covid-19 pandemic to provide affordable and reliable home maintenance solutions. Handlos & Sons specialized in small projects that most contractors or handyman businesses were not interested in. Handlos & Sons had grown consistently over the last twelve months, primarily through word of mouth and referrals.

• Responsible for complete management of Spin Scooter Deployment (under Zagster) in the Greater Boise Metropolitan Market, ensuring a seamless experience for riders and their communities.
• Management responsibility for a remote team of Operation Supervisors and Operations Associates as well as complete management of the market.
• Worked closely with city and county officials to maintain compliance with all local regulations.
• Launched the Boise Market in half the time required for comparable markets.
• Designed and implemented the first 24HR market share for Zagster.
• Managed the hibernation of the Boise Market due to recall of entire scooter inventory for safety concerns.

• Advised and assisted new owner in rebuilding the business to a more current business model after the departure of several key employees.
• Enhanced brand recognition and increased sales by leveraging personal network; implemented continuous improvement processes, including a completely virtual and digital office environment for service personnel maximizing billable time.
• Maintained and grew major account relationships 15% annually.
• Increased service materials margins 18% by executing new methods of material purchasing.
• Expanded customer base 15% annually by developing and implementing a customer-centric culture resulting in a 95% customer retention rate.
• Successfully supported numerous national corporations located in Idaho, including Home Depot, Lowes, Target, Walmart, and more.

• Oversaw all aspects of enterprise activities throughout southwestern Idaho comprising sales, customer service, finance, human resources, warehouse operations, and purchasing and inventory control as well as business administration.
• Doubled market share from 10% to 20% in an aggressive three year period contributing 30% of overall company revenues.
• Organically grew sales by leveraging personal contacts while managing a 30,000 square foot warehouse and $10 million worth of inventory.
• Revitalized customer care and service to a level above industry standards.

• Successfully managed all areas of business operation for established, reputable 50 year-old local company.
• Provided consultation for wide-range of event sizes and types including, including Corporate events, State and Federal functions, Fundraising events, and Community Engagement events.
• Active in trade industry and local community to build brand recognition, increase relationships and develop new business.
• Year to year revenue growth of 15%.
• Successfully relocated facilities twice to accommodate growth.
• Increased market share by 50% -Managed revenue in excess of 1.5M+ per year.