Thaddeus A. Corey
Santa Clarita,CA
Summary
Transformational operations executive with a robust background in delivering optimal results and business value in high-growth environments. Known for keeping enterprises agile by adopting new technologies, supporting process improvements, and developing evolutionary strategies. Applied out-of-the-box thinking and problem-solving aptitude to develop innovative approaches for goal accomplishment. Impressive track record of surpassing ambitious business goals, controlling costs, and improving efficiencies while building high-performance teams for lasting success. Possesses an extensive history of focusing on quality and customer service to accelerate revenue growth. Proven track record in optimizing processes and driving operational efficiency. Demonstrates strong leadership skills with a focus on team collaboration and achieving measurable results. Brings expertise in strategic planning, resource management, and process improvement. Recognized for reliability and adaptability in meeting organizational goals and navigating changing needs.
Overview
28
28
years of professional experience
Work History
Vice President, Operations
Platinum Storage Group
01.2022 - 03.2025
- Company Overview: Property Management Company specializes in operating multi-state storage facilities
- $50M annual revenue
- Developed and implemented an operational process and procedure foundation to support the strategic growth plan
- Established a culture of cross-departmental collaboration
- Created KPI Reporting to monitor/measure key business levers
- Successfully implemented the Google 5-Star program, improving Google Search rankings in several markets
- Implemented a financial reporting and property owner communication program
- Spearheaded Sales Team Development, expanding acquisitions and third-party management agreements
- Established Client Services Team, improving communication with owners/clients
- Simplified Facility Maintenance processes, resulting in faster response time and reduced open repair requests
- Developed a self-directed training program shortening new hire training to 5 days
- Created plans for developing Training, Human Resources, and Marketing Resource Portals
- Implemented local marketing templates for Field Management that Streamlined Marketing efforts
- Established District Manager training and development program, expanding business acumen and skill sets
- Initiated operational performance protocols, ensuring consistent compliance with policies and procedures
- Successfully established a Call Center Team servicing all locations 7 days a week, 8:00 am EST to 8:00 pm PST
- Developed a new payroll model resulting in a $400K annual cost reduction
- Created a new Senior Site Manager position, giving new career growth opportunities for field management
- Developed a Critical Path to guide a more streamlined transition for new management contracts/accounts
- Implemented a Live Video Chat program, resulting in extended customer service hours and reduced payroll costs
- Property Management Company specializes in operating multi-state storage facilities
- $50M annual revenue
General Manager / Managing Partner
2 Cats Doing Business LLC
07.2019 - 01.2022
- Company Overview: E-Commerce Retailer operates multiple business platforms across multiple marketplaces
- $15M annual revenue
- Developed and implemented operational process and procedure foundation to support the strategic business plan and scale with the business growth
- Established operational protocols to ensure consistent processes, actions, and responses
- Created KPI Reporting to monitor response time and ensure consistent follow-up
- Direct and manage website design, updates, and functionality
- Manage Social Media marketing strategy – Instagram, Facebook, Twitter
- Design and manage reoccurring Email Marketing Campaign strategy
- Established and set up supply chain processes and resources
- Created, executed, and managed inventory control 'out of stock' alert monitoring protocols
- Developed a collaborative culture that includes suppliers, vendors, and internal and external resources
- Partner with suppliers to streamline customer return approval and processing functions
- E-Commerce Retailer operates multiple business platforms across multiple marketplaces
- $15M annual revenue
Vice President, Operations Support
Emser Tile, LLC
01.2005 - 04.2019
- Company Overview: Premier Tile product manufacturer, importer, distributor, and retailer with $650M annual revenue, 1000+ staff; 74+ branch showroom locations, and 4 Distribution Centers across 26 states
- Streamlined operations across 26 states while monitoring inventory and distribution to deliver an exceptional and consistent customer experience that differentiates the brand in the marketplace
- Effectively improved existing policies, procedures, and processes to support long-term business revenue growth
- Developed Branch-in-a-Box program to facilitate consistent, timely, cost-effective New Branch Openings
- Productively collaborated with multiple departments to drive safety, asset protection, and loss prevention programs
- Established a Central Order Department to enhance services to high-volume transaction accounts
- Directed seamless rollout of JDE and ERP across branches, corporate offices, and distribution centers
- Accelerated business growth by building a high-performance 15-member leadership team comprising directors, corporate managers, regional operations, inventory, distribution, central ordering, and corporate support staff
- Reduced inventory shrinkage from .16% to .03% by executing cycle count and inventory management programs
- Introduced a warehouse location program in branches and distribution centers to drive accuracy and efficiency
- Increased labor efficiencies in receiving, picking, packing, and shipping by incorporating RF data collection, bar-code technologies, and warehouse management systems at distribution centers
- Established a reputation for approaching issues creatively, always acting with urgency and professionalism
- Respected for continually evaluating processes, policies, and procedures and simplifying processes to drive profitability and employee efficiency while reducing costs
- Demonstrated proven ability to assess the market, competition, product, and service model and develop winning sales, merchandising, and stocking strategies in complex, challenging markets
- Expertly implemented process improvements, reducing customer wait times, ensuring order accuracy, and improving customer experience
- Leveraged business expertise in retail environments to conceive and implement unique sales, merchandising, and service training programs to drive strategic partnerships in local markets, increasing market share, attracting new accounts, and accelerating sales by 38%
- Premier Tile product manufacturer, importer, distributor, and retailer with $650M annual revenue, 1000+ staff; 74+ branch showroom locations, and 4 Distribution Centers across 26 states
Vice President, Store Operations
Video City Inc.
04.1997 - 10.2003
- Company Overview: National specialty retailer with $275M in annual revenue, 3,000+ staff, and 400+ locations
- Direct retail store operations while facilitating new store openings and acquisitions for the high-visibility brand with over 400 locations
- Led regional managers, district managers, store operations specialists, company communications team, and corporate store support staff to exceed sales goals, drive process improvement, and reduce costs while promoting safety and loss prevention compliance
- Implemented a successful 'Legendary Service' training program that enhanced customer experience and increased average ticket revenue by 10%
- Introduced store team member development program and succession planning strategy, lowering store team member turnover by 20%
- Applied new onboarding procedures for store team members in new acquisitions to ensure seamless acclimation and assimilation into the Video City service culture
- Established new store visual merchandising standards and product-mix programs – increased profits by 8%
- Reduced shrinkage by 20% by implementing robust inventory management and awareness programs
- Collaborated with business unit leaders in accounting, finance, supply chain, HR, marketing, and IT, utilizing cross-functional coordination skills to drive successful cooperation across corporate departments
- National specialty retailer with $275M in annual revenue, 3,000+ staff, and 400+ locations
- Elevated organizational performance by implementing strategic initiatives.
- Developed comprehensive plans for achieving long-term business goals and driving growth.
- Improved operational efficiency with innovative solutions and streamlined processes.
- Increased market share, leading cross-functional teams to execute targeted campaigns.
Education
Some College (No Degree) - Business Management / Business Administration
Ventura College
Ventura, CASkills
- Strategic Planning & Implementation
- Business Process Simplification
- Retail Operations Management
- Business Development
- E-Commerce Business Development
- Startup Operations
- Leadership & Navigation
- Continuous Improvement
- Simplify Business Operations
- Training & Development
- Project Management
- Process Development & Improvement
- Inventory Management
- RF Data Collection
- Warehouse Management
- Distribution Channel Optimization
- Sales & Merchandising
- Cost Control & Budgeting
- P&L Management
- Customer Experience Management
- Change Management
- Problem-Solving
- Risk Mitigation
- Communication Optimization
- Crisis management
Professional Development
- Situational Leadership, Kenneth Blanchard
- Communicating with Diplomacy, Credibility, and Tact | AMA
- Advanced Executive Leadership Workshop | AMA
- Executive Strategic Planning Workshop | AMA
- Member, SHRM (Society for Human Resource Management) Network
- Certified Member, Wicklander-Zulawski Interview, and Interrogation Techniques
Timeline
Vice President, Operations
Platinum Storage Group
01.2022 - 03.2025
General Manager / Managing Partner
2 Cats Doing Business LLC
07.2019 - 01.2022
Vice President, Operations Support
Emser Tile, LLC
01.2005 - 04.2019
Vice President, Store Operations
Video City Inc.
04.1997 - 10.2003
Some College (No Degree) - Business Management / Business Administration
Ventura College
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