Thaddeus Agunloye
Chicago,IL
Summary
IT networking professional with a strong foundation in service desk operations, system and network architecture, and process development. Possesses exceptional interpersonal skills and a talent for handling complex tasks both independently and as part of a team. Furthering my expertise through coursework in computer science, robotics, and statistics, aiming to bring innovative solutions to the field. Proficient in network configuration and troubleshooting, including routing, switching, IP addressing, VLANs, WAN technologies, and network security. Experienced with Cisco routers and IT service management, including service lifecycle management, incident and change management, and aligning IT services with business objectives. Skilled in data modeling, transformation, and visualization, with working knowledge of DAX (Data Analysis Expressions) and report creation. Proficient in Office 365 and similar productivity software, and Wiki systems. Strong leadership and communication skills, with a focus on customer service excellence. Effective in time management, and computer literacy.
Highly skilled software development professional bringing talents for software design, development, and integration. Offering advanced knowledge of in-demand programming languages. Background writing code and developing systems for Windows applications.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Help Desk Technician
Prairie State
05.2024 - Current
- Utilize open-source simulation tools to create virtual networks to practice configuring routers, switches, and different network topologies in a controlled environment.
- Provided first-point-of-contact support for clients reporting technical issues via phone and internet.
- Diagnosed and resolved standard inquiries, ensuring proper documentation of all requests.
- Regularly attended training to stay current on solutions, enabling accurate responses to client questions.
- Escalated complex issues to senior associates as needed and collaborated with internal and external stakeholders to drive issue resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Associate of Applied Science - Computer Science
Prairie State College
Chicago Heights, IL06-2021
No Degree - Pre-Apprenticeship Learning: Enterprise Computing
IBM
Skills
- Network setup and maintenance
- Routing and switching
- Microsoft Excel and PowerPoint expert
- IP address configuration
- Data formatting
- Visual data representation
- VLANs
- WAN technologies
- Network security
- IT service management
- Data modeling and visualization
- Office 365 proficiency
- Leadership and communication skills
- Customer service excellence
- Time management
- Computer literacy
- User access support
- Ticket management
- Issue resolution
- SOP development
- Website optimization
- Application debugging
- Data generation tools
- Website analytics tools
- NET development
- Timeline estimation
- Programming
- Data structures and algorithms
- JavaScript expert
- Code review
- Proficient in HTML
- Git proficiency
- Full-stack development
- Technology integration
- Hardware and software installation
- Machine learning
- Cloud computing
- Code debugging
- DevOps principles
- Mobile app development
- Software debugging
- Python
- Nodejs applications
- HTML and CSS proficiency
- Quality assurance
- C
Extra-Curricular Activities
Self-Studying, Working on enhancing my skills in networking through hands-on projects and self-directed learning. This includes analyzing disaster recovery scenarios, working on open-source projects with Linux/UNIX, exploring automation techniques using PowerShell, and participating in online discussions and seminars to broaden knowledge. Dedicated to building practical experience and deepening expertise in IT beyond formal coursework.
Certification
- CCNA, Cisco - 06/2023
- AP/College Computer Science Principles, Khan Academy - 04/2025
- Enterprise Design Thinking Practitioner, IBM - 03/2035
- IBM Z Xplore Concepts, IBM - 05/2025
- IBM Z Xplore Advanced, IBM - 05/2025
- Introduction to IBM z/OS, IBM - 04/2025
- Introduction to z/OS Commands and Panels on IBM Z, IBM - 05/2025
- Introduction to System Programming on IBM Z, IBM - 05/2025
- Introducing z/OS Unix System Services, IBM - 05/2025
- Agile Explorer, IBM - 04/2025
Timeline
Help Desk Technician
Prairie State
05.2024 - Current
Associate of Applied Science - Computer Science
Prairie State College
No Degree - Pre-Apprenticeship Learning: Enterprise Computing
IBM
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