Thaddeus Ajoloko
Manhattan,NY
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
6
6
years of professional experience
Work History
Night Auditor
Renaissance Hotel Times Square
01.2024 - Current
- Monitored hotel's budget and financial records.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Front Desk/Bistro Attendant
Courtyard By Marriott
08.2023 - 01.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered food to guest tables with timeliness and efficiency.
Front Desk Agent
Rally Hotel
08.2022 - 08.2023
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Front Desk Agent
Westin Hotel
08.2021 - 08.2023
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Deli Clerk
Safeway
07.2018 - 07.2021
- Made food according to standard recipes with requested changes for customer satisfaction.
- Planned work for deli team to optimize coverage for busy periods.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
Associate of Arts - Business Management
Red Rocks Community College
Denver, CO08.2023
Certificate - Accounting Fundamentals
Red Rocks Community College
Denver, CO05.2023
Skills
- Front Desk Management
- Hospitality Service
- Cash Handling
- Transportation Arrangements
Timeline
Night Auditor
Renaissance Hotel Times Square
01.2024 - Current
Front Desk/Bistro Attendant
Courtyard By Marriott
08.2023 - 01.2024
Front Desk Agent
Rally Hotel
08.2022 - 08.2023
Front Desk Agent
Westin Hotel
08.2021 - 08.2023
Deli Clerk
Safeway
07.2018 - 07.2021
Associate of Arts - Business Management
Red Rocks Community College
Certificate - Accounting Fundamentals
Red Rocks Community College
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