Thaddeus Bennet-Bey
Customer Care
Bastrop,LA
Summary
Dynamic professional with a proven track record at Quest Diagnostics, adept at managing high-volume call centers with empathy and efficiency. Certified in HIPAA regulations, I excel in fostering client relationships and ensuring confidentiality. Demonstrated adaptability and commitment to enhancing operational productivity and customer satisfaction.
And received the JD Award for Customer Service.
Overview
19
19
years of professional experience
Work History
Hang Line Tech
Foster Farms Poultry
09.2019 - 01.2020
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
Store Clerk
Porter House Liquors
06.2019 - 09.2019
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
Patient Services
Accu-References
05.2017 - 05.2017
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Client Service Representative
Quest Diagnostics
09.2000 - 07.2010
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Certificate Program - Medical Billing, Transcription And Coding
Hohokus School of Medical Billing
Hackensak,NJSkills
- Team Management
- Innovation Skills
- Employee Engagement
- Hand tool safety
- Pallet Jack Operation
- OSHA Compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved A+ Certification by completing course
with accuracy and efficiency.
- Received JD Power Award for for excellent customer service
- Certified as a lab Technician
Timeline
Hang Line Tech
Foster Farms Poultry
09.2019 - 01.2020
Store Clerk
Porter House Liquors
06.2019 - 09.2019
Patient Services
Accu-References
05.2017 - 05.2017
Client Service Representative
Quest Diagnostics
09.2000 - 07.2010
Certificate Program - Medical Billing, Transcription And Coding
Hohokus School of Medical Billing
Similar Profiles
Jairo ChavezJairo Chavez
Assistant Ranch Drive-On -Ewing at Foster Farms PoultryAssistant Ranch Drive-On -Ewing at Foster Farms Poultry
Jody Mc AdamsJody Mc Adams
Production Worker at Foster Farms PoultryProduction Worker at Foster Farms Poultry
Darriun ManningDarriun Manning
Pallet Jack Operator at Foster Farms PoultryPallet Jack Operator at Foster Farms Poultry