Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Thaddeus Cutshaw

Memphis,TN

Summary

  • Knowledgeable and professional mobile service technician with 7-10+ years of experience managing installation, repair, and maintenance tasks in commercial and industrial settings. Highly skilled in troubleshooting, diagnosing errors, and finding cost-effective solutions while prioritizing client needs. Experienced in management and training roles with a can-do attitude. Proficient in Microsoft Office programs and highly tech-savvy. Adaptability to flexible schedules, including 24/7 on-call positions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Field Technician

Dillard Door & Entrance Control
Memphis, TN
06.2016 - 05.2020
  • Installed, tested and serviced automated gate and access control systems, ensuring that they functioned correctly
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
  • Safely operated equipment such as forklifts, scissor lifts, boom lifts and trained other technicians in proper usage
  • Provided effective demonstrations of automated gate & access control systems so that customers understood how to use each feature
  • Provided onsite training to customers and coworkers

Field Service Technician

Multiband Corporation
Minnetonka, MN
10.2010 - 06.2016
  • Trained customers on equipment use after installation
  • Explained and recommended service options to customers and explained the costs involved
  • Provided on-site services, installed new systems and escalated customer complaints
  • Provided outstanding customer service on each field visit according to DirecTv's guidelines
  • Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion
  • Ensured that work reports were completed for each field visit
  • Specialized in telecommunication systems, completing thorough inspections and skilled repairs

Manager of Operations

Bartlett Home Theater inc.
Memphis, TN
01.2002 - 10.2010
  • Highly trained in customer service and satisfaction.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
  • Worked in sales directly, in person, with customers, showcasing products.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Oversaw inventory management activities including ordering supplies as needed.

Education

GED -

Department of Labor And Workforce Development
Memphis, TN
08.2008

Skills

  • Troubleshooting and repair
  • Training and mentoring
  • Heavy lifting
  • Mechanical background
  • Excellent problem solving skills
  • Wiring diagrams and plans
  • Power and hand tool operation
  • Wiring for commercial and residential projects
  • Electrical diagnostics
  • Safety awareness
  • Maintenance and repair
  • Cost Reduction
  • Warehouse Operations
  • Team Building/Leadership
  • Customer relations specialist
  • Staff Training
  • Business Administration
  • Customer Service
  • Customer Retention

Affiliations

  • Conveyor Mechanics
  • Welding/ fabricating
  • Troubleshooting/ diagnostics
  • Father of 2
  • Award winning bbq competition chef (Memphis raised)
  • Electrical
  • Plumbing
  • HVAC (non-certified currently)
  • Auto mechanics
  • Management background
  • Field trainer background
  • Facility maintenance experience

Certification

  • Fork/man lift certified
  • electrical motor wiring certification
  • Eaton standard high voltage certified
  • Drivers License in good clean standing

Languages

English
Professional
Spanish
Elementary

References

References available upon request.

Timeline

Senior Field Technician

Dillard Door & Entrance Control
06.2016 - 05.2020

Field Service Technician

Multiband Corporation
10.2010 - 06.2016

Manager of Operations

Bartlett Home Theater inc.
01.2002 - 10.2010

GED -

Department of Labor And Workforce Development

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Thaddeus Cutshaw