Thaddeus Edmsonson
Cedar Park,TX
Summary
Adaptable, self-motivated, and hardworking professional with extensive experience in team supervision, customer service, billing, and claims management. Skilled in process improvement, staff training, and cross-department collaboration. Recognized for strong decision-making, leadership, and commitment to workplace efficiency and team success.
Overview
20
20
years of professional experience
Work History
Team Lead
Covered Wagon Moving
03.2020 - 10.2025
- Supervised and coordinated moving teams to ensure efficient and safe handling of client property.
- Managed scheduling, attendance, and client communication.
- Oversaw process improvements to enhance workflow and customer satisfaction.
- Oversaw daily operations, ensuring efficient workflow and timely project completion.
- Trained and mentored team members to enhance performance and productivity.
- Collaborated with management to strategize on operational objectives and goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Team Lead / Customer Service
IAS
01.2018 - 01.2020
- Managed team operations and performance tracking.
- Supported client inquiries, ensuring timely and accurate resolution.
- Streamlined workflow processes, resulting in reduced redundancies and increased team productivity.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Care Specialist II
New American Funding
03.2018 - 11.2018
- Serviced new and existing loans, managed payment collections, and explained escrow analyses.
- Participated in report preparation and handled web account troubleshooting.
- Processed customer documentation and correspondence.
Senior Supervisor
I Energizer
01.2009 - 01.2017
- Managed multiple projects and supervised time and attendance tracking.
- Oversaw performance reports, new hire training, and customer complaint resolution.
- Conducted coaching, counseling, and team evaluations to maintain quality standards.
- Electronic Arts Specialist Supervisor
- Led a team of 15 agents providing in-game support and moderation.
- Processed violation reports, created daily campaigns, and monitored chat operations.
- Customer Service Support Agent
- Provided customer and technical support via phone and live chat for domestic and international clients.
Mail Operations Associate
FedEx at Dell
01.2007 - 01.2008
- Managed product inventory, sorting, distribution, and freight processing.
Lead Parcel Department Associate
UPS Mail Inc.
01.2006 - 01.2007
- Oversaw shipping, sorting, and dispatching of incoming and outgoing mail.
Education
HMS Billing and Coding
01.2014
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I Energizer Leadership Training
01.2010
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McNeil High School
01.2003
Skills
- Staff Supervision & Training
- Process Redesign
- ICD-10 / Medical Billing & Coding
- Medical Claims Management
- Attendance Tracking & Team Building
- Employee Hiring & Termination
- Report & Performance Management
- Operating Systems: Linux, OSX, Windows
- Applications: Microsoft Excel, Word, Notepad, Office Suite
- Programming: JavaScript, HTML
Timeline
Team Lead
Covered Wagon Moving
03.2020 - 10.2025
Customer Care Specialist II
New American Funding
03.2018 - 11.2018
Team Lead / Customer Service
IAS
01.2018 - 01.2020
Senior Supervisor
I Energizer
01.2009 - 01.2017
Mail Operations Associate
FedEx at Dell
01.2007 - 01.2008
Lead Parcel Department Associate
UPS Mail Inc.
01.2006 - 01.2007
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I Energizer Leadership Training
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McNeil High School
HMS Billing and Coding