Thaddeus Field
MILFORD,United States
Summary
Customer Service Representative with over 20 years of expertise in addressing customer concerns and enhancing satisfaction. Adept at utilizing Microsoft PowerPoint and various computer skills to streamline processes and improve communication. Demonstrates strong work ethic, negotiation abilities, and a commitment to collaborative problem-solving within team environments, aiming to drive innovative solutions and elevate customer service standards.
Overview
16
16
years of professional experience
Work History
Dasher
DoorDash
Cincinnati, Ohio
09.2024 - Current
- Maintained an organized, clean and safe vehicle at all times.
- Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
- Navigated local streets and highways with ease using GPS system.
- Took initiative in resolving customer complaints in a professional manner.
- Offered customers information about restaurant menu items or special promotions.
- Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
- Regularly cleaned and sanitized vehicle interior surfaces such as door handles, steering wheel, after each shift.
- Documented time of delivery to record completion of order.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
Delivery Driver
Wesley Community Services
Cincinnati, OH
03.2020 - 09.2025
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Checked tires for proper inflation before leaving on each route.
- Inspected vehicle and maintained gas, oil and water levels.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Business Development Specialist
BDS Marketing
09.2022 - 06.2024
- Identify and research potential clients, adding qualified prospects to sales pipeline.
- Develop and maintain client relationships, resulting in measurable business growth.
- Coordinate with sales teams to create mutually beneficial proposals, ensuring contract execution.
- Conduct ongoing market research, gathering valuable customer and competitor data.
- Work with pricing department to create effective rate proposals, driving end-to-end sales process
Customer Service Representative (CSR)
The Orthotic Group
04.2021 - 04.2022
- Address customer concerns and handle complaints and returns, ensuring swift resolution
- Provide detailed explanations of services/products, enhancing customer understanding and satisfaction
- Collaborate with sales team to develop effective methods for addressing customer issues
- Review customer accounts and transactions, resolving issues promptly and accurately
- Communicate with customers via email, phone, chat, and social media, maintaining high engagement
- Process orders, calculate charges, and handle payments efficiently
- Monitor and improve customer satisfaction levels, referring complex cases to superiors when needed
Pest Control Technician
Aptive Pest Control
Columbus, OH
09.2019 - 12.2019
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Utilized appropriate protective gear and equipment during application.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Coordinated with property owners and managers to schedule treatments at convenient times.
Logistics Specialist
828 Logistics
01.2018 - 08.2019
- Transport time-sensitive freight across North America, ensuring timely delivery and cost efficiency
- Coordinate inter-plant part transfers, tracking shipments from origin to destination for seamless operations
- Develop and maintain a carrier network to minimize shipping costs and enhance delivery reliability
- Manage multiple shipments simultaneously, ensuring on-time delivery across various time zones
Managing Partner
Escapology
06.2014 - 12.2017
- Oversee daily operations, ensuring smooth business flow and exceptional customer experience
- Developed and managed employee schedules, enhancing workforce efficiency
- Fostered a safe and engaging environment for children and teenagers during activities
- Provided clear instructions and answered queries, ensuring compliance and safety
- Collaborated with team to resolve issues, consistently achieving performance goals
Plant Operator
City of Brenham Water Works
Brenham, United States
08.2013 - 05.2014
- Maintained city's water supply, ensuring safety and quality through regular inspections and treatments
- Inspected and maintained equipment, ensuring proper water treatment and operational efficiency
- Conducted periodic water sample tests, ensuring the highest quality standards were consistently met
Tutor
Self Employed
College Station, TX
08.2009 - 05.2013
- Tutored students of all ages in Math and Science, enhancing their understanding and performance
- Adapted to flexible schedules, meeting students at various times throughout the week
- Provided individualized instruction, resulting in improved academic outcomes for students
- Facilitated homework sessions, ensuring comprehension and retention of material
Lab Assistant/Phlebotomist
Baylor Scott & White Health
College Station, TX
10.2009 - 02.2013
- Collected and entered specimen data into computer systems, ensuring accuracy and efficiency
- Assisted in microbiology readings, identifying organisms and distinguishing normal from abnormal growths
- Operated laboratory machines in the absence of technicians to maintain workflow continuity
- Conducted various tests for Strep and Flu, contributing to timely and accurate diagnoses
Education
Bachelor of Science - Chemical Engineering
Texas A&M University
College Station, TX05-2013
Lab Assistant/Phlebotomist -
Baylor Scott & White Health
College Station, TX02.2013
Skills
- Phlebotomy
- Laboratory Experience
- Laboratory Procedures
- Customer service/Account Management
- Customer Engagement
- Management Experience
- Communication skills
- Microsoft Office
- Google Suite
- Business development
- B2B sales
- Time management
- Multi-tasking
- Work Ethic and Drive
- Data Entry
Timeline
Dasher
DoorDash
09.2024 - Current
Business Development Specialist
BDS Marketing
09.2022 - 06.2024
Customer Service Representative (CSR)
The Orthotic Group
04.2021 - 04.2022
Delivery Driver
Wesley Community Services
03.2020 - 09.2025
Pest Control Technician
Aptive Pest Control
09.2019 - 12.2019
Logistics Specialist
828 Logistics
01.2018 - 08.2019
Managing Partner
Escapology
06.2014 - 12.2017
Plant Operator
City of Brenham Water Works
08.2013 - 05.2014
Lab Assistant/Phlebotomist
Baylor Scott & White Health
10.2009 - 02.2013
Tutor
Self Employed
08.2009 - 05.2013
Bachelor of Science - Chemical Engineering
Texas A&M University
Lab Assistant/Phlebotomist -
Baylor Scott & White Health
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