Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Thaddeus Harden

Jacksonville

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving.

Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Family Dollar
01.2020 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Store Manager

Family Dollar
10.2024 - 02.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Customer Service Representative

Family Dollar
10.2019 - 01.2020
  • Became a manager after showing high expectations. Open and close store. Unload the cargo truck. Count down CSR's at the end of shift. Stocking. Updating Schematics in store. Accept vendors when needed. Made money orders when advised by the store manager. Make sure items are in its corresponding SKU numbers while neatly recovered. Customer Service to any customer needing assistance in store. Received a Certificate of Service for 5 years of loyalty with Family Dollar and $50.

Control Room Operator

Clay County Sheriff's Office
10.2017 - 05.2019
  • Updated computer logs and prepared reports to inform next shift about notable needs and incidents. Identified and reported abnormalities to an available Supervisor, Deputy or Deputies for timely corrective actions. Adhered to plant safety and environmental policies and procedures at all times. Following safety guidelines to minimize workplace hazards and protect fellow workers from harm. Understanding and following policies. Maintaining close view of inmates in wing. Watching operational cameras. Answered phone calls with a state of manner of professionalism and directing callers to specific individuals and giving go-to information on accessing general information to project a positive image. Logged all daily duties from an active on the wing Deputy. Opened and closed operational wing doors Having watch on the wing Deputy every time he/she steps inside the wind and assisting on general knowledge of scheduled events.

Cashier/Server, Cook, Stock

McDonald's
06.2017 - 09.2017
  • Kept restaurant clean and presentable with consistent attention to all customer and counter needs. Relayed guest orders and discussed special preferences with kitchen staff. Answered guest questions, investigated issues and independently provided timely resolutions. Restocked employee and customer stations. Delivered food to inside and outside tables, carry out guests or curbside vehicles. Processed payments and informed customers of expected wait times. Trained new team members in cash register operation, stock procedures and customer service.

Cashier, Cook, Service, Stock

McDonald's
03.2016 - 06.2017
  • Cashier & Service Position: Making sure to correctly hear the right orders. Respond to customers needs and questions. Being polite, greeting customers after he/she comes in. Even looking at the screen doing some of the orders, handing out their order which is called a runner. Experienced at both ends.
  • Cook Position: Properly cooking fried products and meat products at the right amount of time being giving. Looking at the cook's screen for special orders. Tidying space area. Making the right given orders.
  • Stock Position: Neatly put the corresponding items in the proper place.

Education

High School Diploma -

LightHouse Christian School
Jacksonville, FL
01.2015

undefined

P.A.L (Police Athletic League)
Jacksonville, FL
01.2017

Skills

  • Computer knowledge
  • Shift work experience
  • Observant
  • High level of integrity
  • Skilled in conflict resolution
  • Natural leader
  • Customer Service
  • Management
  • Cooperative team member
  • Energetic and organize
  • Quick learner
  • Understanding policies
  • Service
  • Team contribution
  • Great customer service
  • Problem solver
  • High level of responsibility
  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Employee scheduling
  • Hiring and training
  • Staff management
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Display setup
  • Loss prevention
  • Sales expertise
  • Strategic planning
  • Sales growth
  • Issue resolution
  • Staff scheduling
  • Incident reports
  • Decision-making

Certification

  • Criminal Justice Information Systems Security and Awareness Training
  • Completed a level 2 CJIS security training

Accomplishments

  • Recognized by my peers and management for going above and beyond normal job functions.
  • Gifted a promotion towards my work ethic.
  • Never missed a day of work.
  • Applied safety procedures and policies as outlined in Department Safety Manual.

Timeline

Store Manager

Family Dollar
10.2024 - 02.2025

Assistant Store Manager

Family Dollar
01.2020 - Current

Customer Service Representative

Family Dollar
10.2019 - 01.2020

Control Room Operator

Clay County Sheriff's Office
10.2017 - 05.2019

Cashier/Server, Cook, Stock

McDonald's
06.2017 - 09.2017

Cashier, Cook, Service, Stock

McDonald's
03.2016 - 06.2017

undefined

P.A.L (Police Athletic League)

High School Diploma -

LightHouse Christian School

Similar Profiles

CREATE PROFILE