Summary
Overview
Work History
Education
Skills
Hobbies and Accomplishments
Timeline
Generic

Thaddeus Howard

West Sacramento,CA

Summary

Highly skilled professional with a strong background in customer service and administrative tasks. Ready to excel in a pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Proficient in managing front desk operations, coordinating with team members, and consistently delivering results that enhance guest experiences. Demonstrated ability to handle multitasking, problem-solving, and maintaining a welcoming atmosphere.

Overview

19
19
years of professional experience

Work History

Front Desk Associate

Massage Envy
02.2024 - 11.2024
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process. I also sold new memberships.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.

Front Desk Agent

Holiday Inn
01.2021 - 02.2024
  • Collected room deposits, fees, and payments.
  • Resolved guest issues promptly
  • Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Sales Associate

Finish Line
12.2019 - 01.2021


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Mpu Associate and Loss Prevention

Sears
08.2016 - 12.2019


  • Unloaded, picked, staged and loaded products for shipping
  • Oversaw warehousing and storage practices and housekeeping
  • Prevented store losses using awareness, attention to detail and integrity through Loss Prevention when needed.
  • Expressed appreciation and invited customers to return to the store
  • Promptly responded to general inquiries from members, staff, and clients via e-mail and fax


Cashier/Floater

Goodwill Industries
08.2016 - 10.2018
  • Greeted customers, cash handling, ringing customers up after they have found desired merchandise, stocking/inventory, customer service
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with questions, ensuring they found everything they needed.

Dishwasher/ Busser

Ihop
10.2013 - 08.2016
  • Wash dishes and bus tables.
  • Always greet customers with a smile and help out in any way needed.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary environment
  • Stepped into additional roles during busy times to boost coverage of important stations.

Inkjet Operator

Capital Mail
08.2012 - 10.2013
  • As an Ink Jet Operator, you must have the ability to stand for long periods, be a fast learner, have good communication skills, be competent, and be strong.
  • Performed binding and finishing tasks to prepare printed material for delivery to customers.
  • Comply with strict safety standards for all machinery and equipment.
  • Fed and labeled envelope materials in preparation for packaging or mailing operations.

Bindery Worker

Direct Litho
11.2009 - 07.2012


  • Monitored inventory of office stock and ordered supplies as necessary
  • Ran the front counter and cash register when needed as backup
  • Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
  • Checked all finished products to detect and correct uneven paper edges and dimensional errors.
  • Ran Shrink wrap and Folder, made deliveries and labels, answered phones

Program Assistant

Boys and Girls Club of Sacramento
10.2007 - 11.2009
  • As a Program Assistant, my major strengths included strong leadership, good communication skills, competence, and being a strong team player.
  • Attention to detail, respect for students, assisted students with homework, tutored Math.
  • Supervised and taught students in a computer class
  • Developed and strengthened working relationships with students and staff


Janitor

Nitty Gritty Cleaning Service
06.2005 - 10.2007
  • Responsibilities included cleaning multiple businesses and maintaining the safety of keys and business
  • Reported any obvious problems to client
  • Always greeted customers with a smile and was eager to please
  • Supervised a staff of two

Education

High School Diploma -

Yolo High School
05-2003

Skills

  • Customer service
  • Front desk management
  • Training and mentoring
  • Problem-solving skills
  • Cash handling
  • Hospitality service experience
  • Clerical duties
  • Sales expertise

Hobbies and Accomplishments

  • I am a basketball enthusiast, in 2012 I played for the West Sacramento Adult Basketball team. Our Team placed second out of sixteen teams. This was grueling and rewarding as it took a lot of hard work and dedication.
  • My greatest accomplishment is my 19-year-old son who is currently attending Sacramento City College. He has been on the track and field team for two years and will be transferring to Monterey Peninsula College, where his major is Computer Graphics.

Timeline

Front Desk Associate

Massage Envy
02.2024 - 11.2024

Front Desk Agent

Holiday Inn
01.2021 - 02.2024

Sales Associate

Finish Line
12.2019 - 01.2021

Mpu Associate and Loss Prevention

Sears
08.2016 - 12.2019

Cashier/Floater

Goodwill Industries
08.2016 - 10.2018

Dishwasher/ Busser

Ihop
10.2013 - 08.2016

Inkjet Operator

Capital Mail
08.2012 - 10.2013

Bindery Worker

Direct Litho
11.2009 - 07.2012

Program Assistant

Boys and Girls Club of Sacramento
10.2007 - 11.2009

Janitor

Nitty Gritty Cleaning Service
06.2005 - 10.2007

High School Diploma -

Yolo High School

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Thaddeus Howard