Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thaddeus Karas

Sherman

Summary

Dynamic IT Applications Support Technician with proven expertise at Ethan Allen Global Inc. in resolving complex software and hardware issues. Skilled in Storis POS administration and incident management, I excel in delivering exceptional application support while fostering user training and collaboration. Committed to enhancing operational efficiency through innovative solutions and effective communication. Resourceful Support Technician known for high productivity and efficiency in task completion. Skilled in troubleshooting, network configuration, and system diagnostics. Excel at communication, problem-solving, and adaptability, ensuring seamless operational support and customer satisfaction.

Overview

26
26
years of professional experience

Work History

IT Applications Support Technician - Level 2

Ethan Allen Global Inc.
Danbury
09.2004 - 03.2025
  • Investigated and resolved software and hardware problems
  • Application support for corporate and retail systems with a focus on Storis POS system, Microsoft Office 365 administration, onboarding and general PC issues
  • Worked in a hybrid work environment
  • Answered, evaluated and prioritized incoming telephone, e-mail, MS Teams and in-person requests for assistance from users experiencing hardware, software, networking, and telephone problems
  • Interviewed users, collected information about problems through remote desktop connection and led users through diagnostic procedures to determine source of errors
  • Handled problem recognition, research, isolation, and follow-up for user problems
  • Documented and referred problems to management, higher level or vendors when required
  • Logged and tracked incidents using problem management database and maintained history of the incidents and their resolutions
  • Wrote detailed knowledge base articles for the help desk for troubleshooting and problem resolution
  • Subject-matter expert on STORIS Point of Sale application
  • Handled STORIS application incidents that covered issues with sales orders, products, pricing, inventory, receiving errors, delivery manifests, cycle counts, sales tax calculations, customer financing, credit card authorization and data warehouse, reports, and printing
  • Administered Storis Retail Software application on four servers serving domestic and international locations
  • QA Tested STORIS software updates
  • Maintained and customized Forms Designer for sales orders, delivery tickets and bar code labels
  • Programmed enhancements in forms to conform to state or national regulations (Prop 65), warranties, terms and conditions and value added tax
  • Trained department coworkers on applications support issues
  • Trained end users in use of Storis POS features and problem resolution
  • Sharepoint Administrator - Worked on team to convert proprietary Intranet to Sharepoint
  • Created lists, forms and added Javascript to some pages
  • Created outline for the functionality of the IT Site
  • Lead technician on project to convert in-house onboarding request forms to Dayforce

Manager IT

Ciné-Med Inc.
North Woodbury
09.1999 - 06.2004
  • Company Overview: Responsible for the hardware, software, networking, and system security for a medical education company
  • Implemented enterprise virus checking, fax, file and web servers
  • Upgraded Internet to T1 service and installed firewall protection and spam mail filtering
  • Installed project time keeping and project management tools
  • Setup company web site and intranet and hosting for customer web sites
  • Managed programming and QA for multimedia educational video and commercial and government web courses
  • Developed custom shopping cart and Ciné-Med Learning Management System, which provides online course registration, testing, evaluation, and reporting including automatic generation of CME and CEU completion certificates
  • Designed a prototype video kiosk/server capable of storing 1400 surgical videos for a major New England medical center
  • SOFTWARE - Windows, Unix, Linux, IIS, HTML, PHP, MySQL, Javascript, SOPHOS
  • Responsible for the hardware, software, networking, and system security for a medical education company

Education

1 year -

City College of New York

Management, systems, programming and network courses -

NCR CORPORATION

Skills

  • Application support
  • Network troubleshooting
  • Incident management
  • Storis POS administration
  • Microsoft Office 365
  • Remote desktop support

Timeline

IT Applications Support Technician - Level 2

Ethan Allen Global Inc.
09.2004 - 03.2025

Manager IT

Ciné-Med Inc.
09.1999 - 06.2004

1 year -

City College of New York

Management, systems, programming and network courses -

NCR CORPORATION

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Thaddeus Karas