Thaddeus Kennedy

Mounted compressors and condensers units on platform or floor, using hand tools, following blueprints or engineering specifications. Removed and replaced air conditioning duct work air handlers, and condenser units. Assisted in various repairs to HVAC equipment such as, heat pump controls, refrigeration piping leaks, and duct work. Helped install equipment, service equipment, help bring in tools and materials.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Helped customers locate products and checked store system for merchandise at other sites. Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Develop and maintain relationships with clients to ensure customer satisfaction. Analyze clients' current insurance policies and recommend additional coverage. Educate clients on insurance policies and coverage. Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.

Worked in a team of technicians in a quickly changing environment, adhering to all safety protocols and company processes. Worked to set up and operate machines that shape plastic or other materials through injection molding. Kept track of KPIs on the machines which helped to increase productivity.

Kept the team working at peak level by training new team members and assigning tasks. Restored production line after malfunctions and resets, smoothly coordinating corrections and restarting equipment. Maintained product quality with visual inspections and physical testing.