THADDEUS REICHLEY
San Anselmo,CA
Summary
Client Success Specialist and Education Leader with a background in K–12 education and 20+ years of experience in teaching, leadership, and strategic project management. Most recently contributed to go-to-market strategy and partner growth at an EdTech startup, managing key accounts and supporting customer success. Holds an Ed.D. in Organizational Change and Leadership from USC with research focused on student engagement in online learning. Skilled in building strong relationships, navigating change, and using data to drive outcomes in education.
Overview
25
25
years of professional experience
Work History
Customer Success Manager
Marker Learning
10.2023 - 05.2025
- Drove partner growth and retention by managing a portfolio of K-12 school accounts, strengthening key relationships, and ensuring satisfaction and renewal.
- Collaborated on go-to-market strategy and customer lifecycle planning to enhance engagement and identify expansion opportunities.
- Leveraged Salesforce CRM to manage accounts, maintain data hygiene, and plan strategic client conversations that supported business development goals.
Head of K-4
Mark Day School
San Rafael, USA
08.2012 - 08.2023
- Led strategic initiatives including accreditation, curriculum review, and student support redesign to improve student outcomes and institutional effectiveness across a $15M budget.
- Built and maintained strong partnerships with faculty, staff, and families through proactive communication, goal tracking, and data-informed decision-making.
- Developed and implemented inclusive hiring and professional development programs to drive staff retention, equity, and long-term organizational growth.
Guest Lecturer
Dominican University
San Rafael, USA
09.2018 - 06.2023
- Delivered engaging presentations and led interactive discussions on education, equity, and instructional strategies, adapting content to meet diverse learning needs.
- Built a strong rapport with students and faculty by providing actionable feedback and fostering inclusive, growth-oriented learning environments.
- Participated in ongoing professional development to refine communication, coaching, and facilitation skills, aligned with evolving educational trends.
Teacher and Administrator
Crossroads School
Santa Monica, USA
07.2004 - 06.2012
- Led and supported a team of 20–30 educators, driving staff development, performance, and retention through clear goals, and collaborative leadership.
- Spearheaded the strategic redesign of the middle school schedule to improve enrollment, enhance the student experience, and align with institutional goals.
- Founded a Student Support Team to strengthen services for learners with diverse needs, driving equity, and improving student outcomes through cross-functional collaboration.
Elementary Teacher
Aspen Elementary
Aspen, USA
08.2002 - 07.2004
- Collaborated with colleagues to exchange best practices and resources, enhancing instructional quality, and fostering a culture of continuous improvement.
- Designed and delivered inclusive, student-centered lessons that supported engagement, equity, and academic growth across diverse learning needs.
Elementary Teacher
Live Oak School
San Francisco, USA
07.2001 - 06.2002
- Developed innovative strategies to engage and support reluctant learners, improving participation and academic confidence.
- Coordinated experiential learning opportunities and extracurricular programs to strengthen student engagement and build community connections.
Elementary Teacher
Marin City Charter School
Marin City, USA
07.2000 - 06.2001
- Directed individualized instruction in various subjects to achieve educational goals and drive curriculum requirements.
- Identified student needs and collaborated with faculty to resolve social, cognitive or behavioral challenges.
Education
Doctor of Education - Organizational Change Leadership
USC
Los Angeles, CAMaster of Education - School Administration
UCLA
Los Angeles, CAMaster of Education - Elementary Education
Brown University
Providence, RIBachelor - English
University of Washington
Seattle, WASkills
- Account Management & Client Retention
- CRM & Data Tools (Salesforce, Google Suite)
- Strategic Planning & Execution
- Customer Onboarding & Success
- K–12 Educational Leadership & Stakeholder Engagement
- Data Analysis & Insights for Student Impact
- Professional Development & Training Facilitation
- Renewal & Upsell Negotiation
- Project & Change Management
- Communication, Presentation & Relationship Building
Websites
Affiliations
Former professional triathlete and elite marathoner with a continued passion for endurance sports, including running, cycling, and swimming. Avid hiker, traveler, and home cook. Published author of a children’s book and lifelong reader and writer.
References
References available upon request.
Timeline
Customer Success Manager
Marker Learning
10.2023 - 05.2025
Guest Lecturer
Dominican University
09.2018 - 06.2023
Head of K-4
Mark Day School
08.2012 - 08.2023
Teacher and Administrator
Crossroads School
07.2004 - 06.2012
Elementary Teacher
Aspen Elementary
08.2002 - 07.2004
Elementary Teacher
Live Oak School
07.2001 - 06.2002
Elementary Teacher
Marin City Charter School
07.2000 - 06.2001
Doctor of Education - Organizational Change Leadership
USC
Master of Education - School Administration
UCLA
Master of Education - Elementary Education
Brown University
Bachelor - English
University of Washington
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