Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Thaddeus Roberson

West Palm Beach,FL

Summary

Supervisor of operations with several years of experience in Multiple Job positions such as; Business Operations, Management, Customer service,Training,communication,Team collaboration, And Coordinating. I Have Experience operating in fast-paced environments that require adaptability to last-minute changes and believe My Strong Work Ethic, Coupled with my Leadership qualities Make me confident I can be an Asset to any company that hires me.

Overview

9
9
years of professional experience

Work History

Revenue Air operations Supervisor

Norwegian Cruise Line
06.2022 - Current
  • Assisted in reissuing flight tickets in the event of a delay, cancellation, or schedule change.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Created detailed reports on the performance of individual departments within operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Logistics Account executive

Total Quality Logistics Inc.
05.2021 - 05.2022
  • Answered incoming telephone calls to provide information about available shipments, services, policies, and time-sensitive products.
  • Developed relationships with customers and presented cost-effective options that increased shelf space, sales, and profit.
  • Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
  • Conducted regular market research activities to identify new business opportunities within the logistics industry.
  • Implemented strategies to reduce operational costs while ensuring quality standards were met or exceeded.

Appointment coordinator

Off Lease Auto Sales/BDC
11.2019 - 04.2021
  • Coordinated and scheduled appointments with Customer and other Dealership Partners.
  • Prepared various reports summarizing daily, weekly, monthly, and quarterly activity related to appointment scheduling.
  • Managed a high volume of incoming requests while maintaining quality customer service.
  • Confirmed with customers about appointments and rescheduled missed appointments.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Assistant Manager of Sales

The North Face
08.2018 - 10.2019
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication
  • Also Recruited qualified candidates to bolster department operations and increase productivity
  • Appraised inventory levels on frequent basis, ordering new merchandise and discarding outdated items to keep quantities well-stocked.

Footwear Department Lead

Dicks Sporting Goods
11.2015 - 08.2018
  • Presented different categories of shoes and shoe care products to customers explaining features, benefits and technical specs to generate sales
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions
  • Unloaded truck, stocked merchandise and Performed floor moves to keep sales areas well-stocked, organized and current maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.

Education

Bachelor of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
12.2025

Associate of Arts - Business Administration and Management

Broward College
Davie, FL
12-2018

High School Diploma -

Piper High school
Sunrise, Florida
05.2016

Skills

  • Management
  • Employee Development
  • Customer Service
  • Data reporting
  • Account Management
  • Staff Management
  • Team Collaboration
  • Strong Work Ethic
  • Operations Management
  • Leadership and Guidance

Accomplishments

  • Maintained a 3.0 Cumulative GPA throughout College career.
  • Graduated Highschool with Silver cord & scholarship from Bright futures, for completing over 500 total service hours.
  • Promoted 3 times in 18-month span with Norwegian cruise Line, for outstanding customer service ratings, assisting manager directly in department operations, and displaying leadership qualities amongst colleagues.
  • Became a Broker at TQL in less than 16 weeks by completing more than 2500 Outbound calls, 10(full truck Loads) 15(less than truck loads) and generating more than 4K in avg weekly revenue.
  • Nominated as top 3 Sales Rep in hiring class At Central BDC, for exceeding over 750 total Appointments set within a calendar month.
  • Led assigned team to achieve #1 in add-on purchases in the district as active Team lead at Dicks sporting goods, Exceeding sales goals by an average of 11% in a calendar year. Earning recognition from upper management and financial reward for all active Team members.

References

References available upon request.

Timeline

Revenue Air operations Supervisor

Norwegian Cruise Line
06.2022 - Current

Logistics Account executive

Total Quality Logistics Inc.
05.2021 - 05.2022

Appointment coordinator

Off Lease Auto Sales/BDC
11.2019 - 04.2021

Assistant Manager of Sales

The North Face
08.2018 - 10.2019

Footwear Department Lead

Dicks Sporting Goods
11.2015 - 08.2018

Bachelor of Arts - Business Administration And Management

University of Phoenix

Associate of Arts - Business Administration and Management

Broward College

High School Diploma -

Piper High school
Thaddeus Roberson