Thaddeus Roberson
West Palm Beach,FL
Summary
Experienced operations supervisor with an extensive background in Management, Customer Service, Employment Development, and Data analysis. I am Known for expertise in conflict resolution and the ability to thrive in high-pressure environments, consistently contributing to Organizational growth & success through strong work ethic and effective Team collaboration.
Overview
10
10
years of professional experience
Work History
Air Operations Supervisor
Norwegian Cruise Line Holdings LTD
06.2022 - Current
- Supervised daily operations, Collaborated with Airline Partners, and managed staff needs to improve workflow efficiency and productivity.
- Conducted Monthly Performance evaluations for employees, Highlighting areas of improvement and providing incentives for meeting established goals.
- Resolved customer complaints by enhancing their experience and providing effective solutions, Retaining Customer Loyalty & Improving Post-cruise survey scores.
- Managed flight itinerary updates & schedule changes handling on average 100 Inbound calls Per day and up to 25 outbound, Communicating changes to the appropriate department in the event of a delay or flight cancellation.
Logistics Account Manager
Total Quality Logistics Inc.
02.2021 - 05.2022
- Operated A Million dollar Book Of business for One of the Top Brokers within the company. Negotiating favorable terms for clients during transactions, While maximizing their profits in both buying and selling scenarios.
- Trained and developed Logistics account executives on consultive sales techniques while assessing needs of buyers to provide relevant information regarding FTL & LTL
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Appointment Scheduling Coordinator
Off Lease Auto Sales
10.2019 - 01.2021
- Prepared various reports summarizing monthly, and quarterly activity related to appointment scheduling.
- Coordinated and scheduled appointments with Customers and other Dealership Partners, while Maintaining up-to-date records of client information, ensuring accurate contact details.
- Implemented strategies to reduce operational costs while ensuring quality standards have been met or exceeded
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
Assistant Inventory Manager
The North Face Inc.
11.2017 - 10.2019
- Led daily meetings with staff members to identify Daily quality and service expectations, areas of focus, and cover policy changes.
- Appraised inventory levels on frequent basis, Forecasting future needs,eliminating discrepancies,and Verifying stock levels.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business
Footwear Department Lead
Dicks Sporting Goods
11.2015 - 11.2017
- Unloaded truck, stocked merchandise, and Performed floor moves to keep Department area well-stocked, organized, and current with most up to date sales floor plan.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ08-2026
Associate of Arts - Business Communication
Broward College
Fort Lauderdale, FL05-2021
High School Diploma -
Piper Highschool
Sunrise, FL06-2016
Skills
- Customer Service
- Operations management
- Employee development
- Data analysis and reporting
- Conflict Resolution
- Quality assurance
- Call center operations
- Business development
- Work ethic
- Team collaboration
Timeline
Air Operations Supervisor
Norwegian Cruise Line Holdings LTD
06.2022 - Current
Logistics Account Manager
Total Quality Logistics Inc.
02.2021 - 05.2022
Appointment Scheduling Coordinator
Off Lease Auto Sales
10.2019 - 01.2021
Assistant Inventory Manager
The North Face Inc.
11.2017 - 10.2019
Footwear Department Lead
Dicks Sporting Goods
11.2015 - 11.2017
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Arts - Business Communication
Broward College
High School Diploma -
Piper Highschool
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