Thaddeus Ross
Missoula,MT
Summary
Accomplished professional with a robust background in property management at OSD Property Management and tactical training in the United States Marine Corps Reserve. Excelled in financial budgeting, operational management, and strategic business development. Skilled in Microsoft applications and adept at conflict resolution, consistently enhancing customer satisfaction and team efficiency. Proven track record of driving occupancy growth and fostering community engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Manager
OSD Property Management
11.2023 - Current
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Assistant Manager
OSD Property Management
03.2022 - 11.2023
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
0341 Infantry Mortarman
United States Marine Corps Reserve
07.2016 - 07.2022
- Trained in use of tear gas, passive ordnance, and explosives.
- Trained teams on emergency situation preparedness and tactical planning, equipment maintenance, and weapon use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
Community Assistant
OSD Property Management
08.2020 - 03.2022
- Maintained open communication with tenants to proactively handle questions and complaints.
- Managed digital and physical office records and used software tools to track trends and report on metrics.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Tracked prospects and responded to new inquiries to increase conversion rates.
Education
History - History
University of Toledo
Toledo, OH05.2022
Skills
- Daily Operations Management and oversight
- Financial budgeting and reporting
- Sales Support
- Business Development
- Price Structuring
- Conflict handling
- Knowledgeable in Excel, Word, and other Microsoft applications
Accomplishments
- Used Microsoft Excel to develop resident, deposit, and rent tracking spreadsheets to further collaboration with accounting.
- Achieved above market average renewal rate by keeping up with market trends and sales.
- Fast tracked promotions through company and military.
- Attended Student Housing conference in Austin, TX.
Certification
- Property Management License - 2022-Present
Timeline
Community Manager
OSD Property Management
11.2023 - Current
Assistant Manager
OSD Property Management
03.2022 - 11.2023
Community Assistant
OSD Property Management
08.2020 - 03.2022
0341 Infantry Mortarman
United States Marine Corps Reserve
07.2016 - 07.2022
History - History
University of Toledo
- Property Management License - 2022-Present
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