Thaddeus Salvage
Spring,TX
Summary
Dedicated and hardworking engineering student with over 3 years of work experience in customer service. Easy to talk to and always eager to learn. Skilled in communication, problem solving, and critical thinking.
Overview
5
5
years of professional experience
Work History
Assistant Teacher
Teams of Tomorrow
Spring, TX
11.2018 - Current
- Served as assistant teacher in pre-k physical education learning environment.
- Helped with equipment loading.
- Social media coordinator for classrooms and performances to promote the TOT brand.
- Directed and coordinated over 60 pre-k kids onto basketball ball court for high school and college halftime performances.
Customer Service Lead
Food Lion
Mooresville, NC
11.2020 - 06.2023
- Addressed inquiries, resolved customer issues and managed customer relations with urgency as required.
- Consistent lead performer in processing customer orders quickly and accurately.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Processed customer orders accurately and efficiently.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Greeted customers and identified their needs.
Education
Bachelor of Science - Mechanical Engineering
Louisiana State University And A&M College
Baton Rouge, LA08-2027
Skills
- MS Office Proficiency
- Creative Thinking
- Customer-Focused
- Sales Support
- Prioritization
- Social Media Networking
- Willingness to Learn
- Active Listening
- Strong Work Ethic
- Creative Thinking and Writing
- Leading Teams to Accomplish a Goal
Timeline
Customer Service Lead
Food Lion
11.2020 - 06.2023
Assistant Teacher
Teams of Tomorrow
11.2018 - Current
Bachelor of Science - Mechanical Engineering
Louisiana State University And A&M College
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