THADDEUS TEMPLONUEVO
Stockton,CA
Summary
A highly motivated and proactive professional, eager to embrace new challenges and responsibilities. Demonstrates a strong work ethic, exceptional efficiency, and adaptability, with a proven ability to quickly learn new concepts. Known for reliability, punctuality, and a team-oriented mindset, with excellent interpersonal skills. Capable of working independently while maintaining focus and delivering high-quality results in any given task.
Overview
23
23
years of professional experience
Work History
Technical Support Representative
Optoma Technologies
Fremont, CA,United States
09.2022 - 02.2025
- Collaborated with engineers and product managers on complex technical matters to develop solutions for system firmware improvements and upgrades.
- Managed inbound phone calls and emails from end users and customers to provide support and remotely troubleshoot issues.
- Leverage advanced product knowledge to effectively resolve end users' current issues.
- Reviewed support cases for technical accuracy and troubleshooting effectiveness, while identifying opportunities for process improvements.
- Guided the end user through the navigational procedures for installation setup and system configuration on a specific product model.
- Provide technical knowledge through updated publications, operating manuals, and diagnostics information.
- Managed and processed RMA (Return Merchandise Authorization) and SO (Sales Orders) within the Oracle NetSuite system.
- Manage and navigate the Zendesk ticketing system, along with various other applications, including Sandbox, RingCentral, Intranet, Microsoft Office Suite, FedEx Manager System, eRMA System, and additional tools as required.
- Ensure the efficient maintenance of the workflow system to support the seamless operation of the company's entire business processes.
- Collaborate with cross-functional departments, including Engineering, Logistics, Accounts, and Sales, to update information and manage projects in accordance with the company's Standard Operating Procedures (SOP).
- Fostered and maintained strong relationships with end users to deliver high-quality service that aligns with the company's standards and expectations.
Production Associate
Tesla
Fremont, CA,United States
10.2021 - 08.2022
- Completed product service according to standardized procedures repetitively for extended period of time.
- Moved items between machines, conveyors and transport equipment using electric/gas forklifts to meet production needs.
- Troubleshot equipment problems to repair.
- Facilitated project production by coordinating workflow, tracking production status and reporting and coordinating schedules.
- Diligently maintained safety and quality standards.
- Understanding and using manifest codes and work instructions.
- Ability to stand and move to perform physical work for 12hours/day.
- Able to quickly come up to speed on product service procedures or test methods.
- To operate complex manufacturing equipment and system for production processes.
- Capability to escalate functional and process failures to appropriate support group and leaders.
- To be reliable, professional, quality-focus and have a good can-do attitude in work environment.
System Support Specialist
Isoft Health Group
Sydney, New South Wales,Australia
03.2005 - 01.2011
- Monitored work progress and adherence to technical process controls and standards.
- Support and analyzed system projects that's been created by developers.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Collaborated with staff and management to establish requirements for new systems or modifications.
- Assist on troubleshooting technical problems internal or external by using our practix, bomgart and linux in-house system.
- To navigate and be able to identify the procedures on how to operate the new system designed specifically for the company's business clients.
- Developed solutions by preparing and evaluating alternative workflow options.
- Identified strategies to formulate, define and document specifications.
- Logging all technical issues we received daily via email in clarify after its been resolved.
Technical Client Support
Datacom Connect
Macquarie Park, New South Wales,Australia
01.2003 - 02.2005
- Communicated clearly and effectively with clients, asking questions and listening actively to responses to develop understanding of technical issues in regards to Aus Industry programs, HP and Microsoft products.
- Assigned specific type of orders via clients to different range of service providers such as Foxtel or Optus.
- Investigated the feasibility of automating different office functions and implemented strategic solutions to improve efficiency.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Answered clients inquiries regarding computer software operation to resolve problems.
- Troubleshoot technical issues using common system and offer clients options to resolve concerns.
- Use Lotus notes, SAP search, Microsoft Office and NEC System.
- Documented and maintained records of support request, evaluations and actions taken.
Online Banking Specialist
Commonwealth Bank
Sydney, New South Wales,Australia
10.2001 - 12.2002
- I greeted clients, repeated orders back to clients accurately, provided samples, and completed transactions over the phone.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel, and exceeded customer service satisfaction ratings.
- Identified and recommended bank products and services to suit each client's financial needs and requirements through online banking.
- Reviewed clients' loan applications to confirm the presence of all required information needed for the bank's approval.
- With the high volume of calls daily, there is a need to produce good customer service consistency.
- Prepared official checks for customer and internal bank needs.
- Kept records of clients' interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Engaged properly with clients to understand, resolve issues, and answer product questions.
- Must reach a certain number of completed client Visa/MasterCard applications daily.
- Established new accounts and created memberships, resulting in increased loans and earnings for the credit union.
Education
Certificate IV - Information Technology-Network Support
Barton TAFE
Melbourne Victoria,Australia08.2001
Certificate - Technical and Communication Service Excellence
Sydney Institute of Technology TAFE
Sydney New South Wales,Australia08.1998
High School Diploma -
Chifley High School
Sydney New South Wales, Australia11.1996
Skills
- Zendesk
- Salesforce
- Technical troubleshooting
- Account Management
- Operations improvement
- Oracle System
- Creative thinking
- Microsoft application support
- eRMA System
- FedEx Manager System
- Research
- Team Development
- Hardware diagnostics
- Prioritization
- Customer relations
- Business Vonage
- Webex
- Problem resolution
- Smartsheet
- Punctual, Reliable and Dependable
- Consistent product and system knowledge
- Training and procedures
- System Configuration
- NetSuite
- Sandbox
- Microsoft Outlook
- Quality Control
- Customer service
- RingCentral
- Production Processes Knowledge
- Teamwork and Collaboration
- Good communication
- Safety Standards Compliance
- Customer Service Support
- Intranet RMA
- Help Desk Support
- System Configuration
- Microsoft Teams
- Windows XP/Vista
- Technical Support
- Strong work ethic
- Customer Technical Support
- Fluent in English and (Tagalog) Language
- Issue Resolutions
- Remote support
Timeline
Technical Support Representative
Optoma Technologies
09.2022 - 02.2025
Production Associate
Tesla
10.2021 - 08.2022
System Support Specialist
Isoft Health Group
03.2005 - 01.2011
Technical Client Support
Datacom Connect
01.2003 - 02.2005
Online Banking Specialist
Commonwealth Bank
10.2001 - 12.2002
Certificate IV - Information Technology-Network Support
Barton TAFE
Certificate - Technical and Communication Service Excellence
Sydney Institute of Technology TAFE
High School Diploma -
Chifley High School