THADDEUS VALENTINE
Marietta,GA
Summary
Highly accomplished sales manager with over 10 years of experience in customer service and sales, consistently surpassing monthly goals with remarkable results. Delivered exceptional sales performance, consistently exceeding targets by an average of 20% each month. Successfully forged and maintained strong client relationships, resulting in a consistent increase in client retention and satisfaction. Implemented innovative sales strategies and techniques, leading to a 30% rise in overall sales revenue. Recognized for exceptional leadership skills, motivating and guiding sales teams to surpass targets and achieve exceptional results. Strong track record of consistently surpassing revenue targets, driving overall company profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
STORE MANAGER
Mattress Firm
03.2020 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Supervised guests at front counter, answering questions regarding products
- Generated over 40K in sales profits daily, while creating repeat business by responding to customer concerns with friendly and knowledgeable service.
ASSISTANCE STORE MANAGER
AT&T
01.2016 - 02.2020
- Built rapport with customers by asking probing questions and utilizing effective listening skills
- Maintained over 150% in monthly goals by cross selling and promoting additional products and services
- Maintained professional network of potential clients and business opportunities
- Established new accounts and serviced existing accounts maintaining professional relationships
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Lead both team and one-on-one meetings for continuous performance improvement
CUSTOMER SERVICE/FRONT DESK
Savannah State
01.2013 - 12.2018
- Educated customers on special pricing opportunities and company offerings
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
SALES PROFESSIONAL
Best Buy
10.2013 - 05.2015
- Greeting customers and responding to questions
- Improving engagement with merchandise and providing outstanding customer service
- Built rapport with customers by asking probing questions and utilizing effective listening skills
- Exceeded daily sales goal by cross selling and promoting additional products and services
- Building product knowledge through daily training
Education
Bachelor of Science - Biology
Savannah State University
Savannah, GA12.2017
Skills
- Team Leadership
- Merchandising Plan Development
- Customer Service
- Merchandising Strategies
- Time Management
- Sales Expertise
- Staff Training
- Goals and Performance
- Product and Service Sales
- Sales Analysis
- Retail Store Management
Certification
COMPLEX PROBLEM SOLVING
INDEPENDENTLY MOTIVATED
Timeline
STORE MANAGER
Mattress Firm
03.2020 - Current
ASSISTANCE STORE MANAGER
AT&T
01.2016 - 02.2020
SALES PROFESSIONAL
Best Buy
10.2013 - 05.2015
CUSTOMER SERVICE/FRONT DESK
Savannah State
01.2013 - 12.2018
Bachelor of Science - Biology
Savannah State University
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