THADDIUS KILGORE
Woodbridge,VA
Summary
Results-driven security and management professional with extensive experience in training, retail management, and security operations. Demonstrated success in implementing training programs that enhance retention rates and ensure robust security measures. As a detail-oriented Account Manager, adept at managing employer-client relationships while developing new business opportunities to drive sales growth. Committed to introducing innovative products and expanding network connections.
Overview
8
8
years of professional experience
Work History
Account Manager
First Coast Security
Northern Virginia
02.2024 - Current
- Manage and oversee physical security operations for large data center facilities.
- Conducted regular security audits and assessments to identify and address vulnerabilities.
- Responded to and resolved security incidents and emergencies in a timely and efficient manner.
- Developed regular analytical reports, supporting informed decision-making for internal stakeholders and clients.
- Directed the rebranding and execution of the SAY Program within IAD, focusing on boosting retention rates.
- Facilitated the training and development of new managers by providing hands-on guidance across all responsibilities of security operations.
- Trained and supported managers in compiling data for corporate reports, ensuring accuracy and efficiency.
- Established a supportive training environment for managers, fostering growth, and enabling them to pursue new opportunities.
Retail Manager
JD Sports
Fredericksburg, USA
06.2023 - 01.2024
- Created and updated store action plans to ensure smooth operations.
- Conducted comprehensive resume reviews, initial phone screenings, and in-depth interviews to identify and select candidates for various roles.
- Handled daily cash reports, inventory control sheets, and sales plans.
- Provided customer service to guests in the store by finding pricing and sizing for all items, creating a unique experience, and making recommendations.
- Trained and developed staff on proper store procedures, selling techniques, inventory control, and standardization.
- Worked on store resets, new marketing kits, and various store plan-o-grams.
- Handled shipments, shipping reports, and store inventory control.
- Assisted store managers in formulating sales plans to effectively achieve targeted goals.
Floor Supervisor
Vans
Woodbridge, USA
09.2021 - 06.2023
- Collaborated with new and existing team members to implement and enforce jewelry store security procedures in strict accordance with company policy, prioritizing store safety
- Trained new managers on maintaining store reports, writing reports effectively, pulling specific data from profit and loss reports, and ongoing product knowledge for company growth
- Ensured efficient store management, including inventory control, cash handling, and adherence to company policies and procedures
- Streamlined the hiring process and successfully onboarded new team members, ensuring they were fully integrated and productive
- Improved the shopping environment through effective store layout and visual merchandising, contributing to a positive customer experience
- Successfully met or exceeded hiring targets for seasonal and permanent positions, contributing to store operational success and customer service excellence
District Trainer
Kay Jewelers
Aurora, USA
02.2018 - 03.2020
- Conducted training sessions for new hires across multiple store locations, focusing on security protocols and customer service.
- Collaborated with store managers to identify training needs, and develop customized training programs.
- Evaluated the effectiveness of training programs, and made recommendations for improvements.
- Provided ongoing coaching and feedback to ensure employees had a clear understanding of their roles and responsibilities.
Store Manager
GameStop
Montgomery, USA
08.2016 - 12.2017
- Oversaw all aspects of store operations, including security, inventory management, and staff supervision.
- Implemented security measures to protect assets and ensure a safe shopping environment.
- Trained and mentored new managers on security procedures and best practices.
- Developed relationships with suppliers to negotiate better prices.
- Implemented efficient systems for tracking stock movement.
Skills
- Data analysis
- Written and oral communication
- Training and development
- Microsoft Suite
- Problem solving
- Security Operations Management
- Risk Assessment and Mitigation
- Leadership and team management
- Emergency Response Planning
- Customer service
- Account development
- Multi-task management
- Access control
- Data security
- Physical security
- Performance Metrics
- Video surveillance
Certifications & courses
- CPR/First Aid/AED Instructor
- Certified HiTrax Instructor
- GIA Applied Jewelry Professional
Timeline
Account Manager
First Coast Security
02.2024 - Current
Retail Manager
JD Sports
06.2023 - 01.2024
Floor Supervisor
Vans
09.2021 - 06.2023
District Trainer
Kay Jewelers
02.2018 - 03.2020
Store Manager
GameStop
08.2016 - 12.2017
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