Thadene Osbourne
Hardeeville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Line Cook
Berkeley Hall Club
04.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Sous Chef
Frankie Bones
03.2019 - 03.2022
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
Customer Service Representative
Small Business Administration
03.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted small business owner to accurately file out thee applications during the pandemic.
Education
High School Diploma -
Herbert Morison Technical High
Montego Bay, Jamaica06.2000
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
- Customer Service
- Professional Attitude
- Active listener
- Reliable and Trustworthy
Certification
- Food Protection Manager Certification - ServSafe/National Restaurant Association.
- Safe Quality Food Practitioner Certificate – Safe Quality Food Institute.
Timeline
Line Cook
Berkeley Hall Club
04.2022 - Current
Customer Service Representative
Small Business Administration
03.2020 - 01.2022
Sous Chef
Frankie Bones
03.2019 - 03.2022
- Food Protection Manager Certification - ServSafe/National Restaurant Association.
- Safe Quality Food Practitioner Certificate – Safe Quality Food Institute.
High School Diploma -
Herbert Morison Technical High
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