Thadrice Hill
Social Circle,GA
Summary
Dynamic customer support professional with a friendly demeanor, experienced at Kaiser Permanente. Skilled in problem-solving and data entry, I effectively managed multiple tasks while ensuring customer satisfaction. Recognized for collaborating with team leads to resolve issues promptly, enhancing service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Experience Customer Support
Kaiser Permanente
02.2022 - 10.2025
- Facilitated resolution of inquiries and requests via phone and email communications.
- Entered updates and notes into system while following set procedures
- Flagged issues to team leads when something didn’t match or needed approval
- Reviewed documents and orders to confirm they were complete
- Managed multiple tasks across various tools to ensure adherence to project timelines.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science -
Strayer University
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Phone support
- Data entry
- Invoice processing
Timeline
Experience Customer Support
Kaiser Permanente
02.2022 - 10.2025
Bachelor of Science -
Strayer University