THAER AHMAD

As a Field Territory Manager at Arjo Inc. I was responsible for contacting healthcare providers in Long Term Care to promote mobility outcomes, fall prevention, pressure injury prevention and hygiene & disinfection solutions. See below responsibilities, performances & achievements:

• Contacted LTC corporate chains, facility administration, clinicians, & purchasing to manage existing business and pursue new business by scheduling meetings.
• Two way communication with customers to better understand their needs, offer solutions to pain points and provide training in consultative approach.
• Selling through cold calls, emails, conference calls, presentation webinars, virtual live webinars & In-person demonstration of equipment use.
• Utilized CRM (Salesforce.com) to organize activities, manage pipeline.
• Involved in CRM Sales Force & CPQ quotation tool integration projects.
• Collaborated with marketing team on literature updates, new product launches, & national shows.
• Assisted leadership team on pursuit of new chain accounts outside of my territory.
• Selected as mentor by training dept. to onboard and train new hires.
• Completed numerous virtual webinars and & trade shows.
• Involved in a couple of projects with corporate office, to review challenges & opportunities.
• Worked with clinical team on product trials to gather clinical data for white paper release.
• Submitted products complaints to regulatory compliance dept.
• 2016-2017 : Post Acute Account Executive - West Coast (Inside Sales). Managed and grew base of business estimated at $1 million dollars in revenue for Post-Acute/LTC facilities for west coast territory by contacting existing accounts, and adding new clients for rental & capital purchase of Arjo's therapeutic beds and surfaces. After training officially started selling in July to Dec. 2016 Rental attainment 84% ($215,496 / $256,308) plus Capital Sales total of $20K. 2017 Rental annual attainment 105.2% ($564,121 / $536,036) plus Capital Sales total of $80K.
• 2018-2019 : LTC Territory Manager Chicago / Milwaukee (Field Sales). Selected and promoted to new LTC division for Arjo's Patient Handling, Disinfection, Hygiene & Therapeutic beds & surfaces. 2018 Overall Performance 79% ($636K / $806K) for Chicago/Milwaukee.
• 2019-2020 LTC Territory Manager IL / WI ( Field Sales). Leadership expanded territory from 90 miles radius of Chicago /Wisconsin to full states of IL & WI. 2019 Overall Performance 101% ($1.18M / $1.17M) for IL & WI *Presidents Club Winner*.
• 2020 Overall Performance 101% ($1.553M / $1.545M) for IL & WI *Presidents Club Winner* During the Covid-19 Pandemic.
• 2021 - LTC Territory Manager MN, IA, IL, WI (Field Sales). Arjo leadership requested the expansion of my territory to include MN & IA with IL & WI. 2021 Overall Performance 71% ($1.8M / $2.6M) for MN, IA, IL, WI (not including around $500K in open order due to inventory shortage & logistics delay caused by Covid-19 Pandemic).
• 2022 - LTC Territory Manager MN, IA, IL, WI (Field Sales) 1st Half (Q1 & Q2) Overall Performance 104% ($825K / $800K).

As an Inside Sales consultant I sold medical rehabilitation supplies & equipment to the medical industry. I managed a territory book of business with annual sales of $690k, & gross profit $290k. Goal was growing the business no less 5% GP to achieve sales goals. Below were my responsibilities:

• Communicating & building relationships with existing & new clients, in order to obtain sales goals.
• Maintain a high level of activity by cold calling & set up appointments over the phone ( Average 75 dials & 3hrs talk time daily).
• Used ACT software (CRM) for new opportunities to build pipeline & grow business.
• Manage the entire sales process using consultative method. Generated revenue & grew client base through prospecting, qualifying, overcoming objections and closing new accounts
• Provided competitive information such as bid's or quotes, pricing data, & bundling arrangements to convert business from competition. Work with negotiated pricing contracts for assigned products.
• Coordinate all issues with key customers between sales, service, customer support, marketing and finance.

Promoted from a sales manager to a store manager with in 6 months after exceeding expectation with sales & associate development.

• Retail Store Manager - Responsible for retail store, associates, & production. Developed & trained sales associates. Handled customer disputes. Interviewed & hired candidates for employment. Enforced performance improvement plans. Created schedules for staff. Opened & closed retail location when necessary. Responsible for inventory audits, stores operations of demos, layout changes, deposits, cash funds. Lead store meetings monthly. Attended corporate meetings & training. Plan of action every month submitted to my District Manager.
• Sales Floor Coach - Coached sales staff on how to improve their selling techniques, to maximize sales opportunity. Right fitted the customer for the appropriate products & services to reduce returns & churn. Observed staff interactions with customers, Applied in the moment coaching with staff who struggled to overcome objections.
• Sales Metrics, Quotas, Goals - Created monthly goals based of metrics for Quota of sales. Expectations met or exceeded for generating gross profit & revenue. Educated staff about daily/monthly store goals & personal goals. Analyzed metrics & numbers to improve or find areas of opportunity.

• Sales - Assisted customers with their wireless cell phone needs. I sold and activated non-contractual service plans, or prepaid plans. Sold cellular devices, tablets, & mobile internet devices. Recommended essentials such as Bluetooth, chargers, phone cases for my customers personal/business wireless needs.
• Customer Service - Resolved device issues by using diagnostic procedures to troubleshoot. Referenced warranty status, also assisting customer with billing issues or questions.

• Repair - Provided quality service with integrity and technical proficiency. Investigated and resolved wireless data device and network problems. On-site diagnostics, service repairs, and maintenance work. Troubleshoot software & hardware based problems. Proficient in soldering, micro-electronic repairs. Received multiple awards for customer service.
• Sales - Generated sales by repairing or replacing damaged equipment and selling accessories for equipment protection.