Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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THAER DARWISH

Saint Charles,MO

Summary

with over 3 years of professional experience. to help boost mobile.by sprint network Inc. boost its through outstanding customer loyalty-building and sales skills. Constantly received upwards of 90% of positive customer reviews and achieved 30% above average repeat customer scores. Confident and motivated leader with experience instructing 100+ Amazon Associates over 2 Peak Seasons and 2 Prime Days. Excited for the opportunity to apply my knowledge and experience to assist with the Launch of STL8 to train new Associates and to make a larger i
mpact on Amazon customers.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Security Officer

Gateway Security
08.2024 - Current
  • Patrolled and monitored premises in company vehicle, and by foot
  • Reported suspicious activities and persons to law enforcement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Controlled access to property to secure facility and grounds from unauthorized entry.
    • Signinggning trucks in and out and check if they have ppe like hard hat,safety glasses and vis vest Checkcheck how many weight they have and do inspection Signinggning in and out employees
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.

Fulfillment Associate

Amazon
10.2019 - 10.2024
  • Selected as an Outbound Ambassador
  • Instructs and reinforces standard work and quality practices as an Ambassador for 50 Amazon Associates and AFE rebin, Pack, and induct
  • Always exceeds production, safety, and quality standards for the following paths: rebin, Pack, induct, and SIOC
  • Continually meets or exceeds department performance and quality goals
  • Proven ability to lead others as a rebin /Pack Ambassador and induct trainer for STL8
  • Jam Trained (clear 10-20 jams per shift) Clear approximately 10-30 jams per shift to guarantee customer shipments on time
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Guest Service Usher

Hollywood Casino Amphitheatre
03.2023 - 07.2024
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Directed ticket holders to seats and facility locations.
  • Sold admission, processed payments, and issued tickets.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift .helping the guests to find their tickets on ticketmaster or third partyscanning tickets and show the guest how to use wallet on the phonehelping guest with any questions they have and keep updated time shows
  • Self-motivated, with a strong sense of personal responsibility.
  • Cross-trained and backed up other customer service managers.
  • Translated documents from arabic to english.
  • Assisted foreign language-speaking clients with inquiries.
  • Reviewed tickets for authenticity and applicability to particular event.

Sales Assistant

Boost Mobile
07.2016 - 10.2019
  • Provided a clean store, make payments and sell phones and fix phones to serve approximately 25-50 customers a day
  • Processed freight, set new displays, and show new products to increase sales by 15% per week
  • Count and verify up to $5,000 during every shift
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Head Cashier

Miami Fish and Chicken Restaurant
06.2014 - 07.2016
  • Verified proper portion sizes and consistently attained high food quality standards
  • Executed daily production lists and goals while keeping the flow and organization in the dining room
  • Greeted each customer with friendly eye contact
  • Taking orders by phones or online, stacked drinks and cakes
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Monitored areas for security issues and safety hazards.
  • Restocked and organized merchandise in front lanes.
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Resolved customer complaints independently or with aid of supervisor.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Replaced CO2 tanks and soda syrups when depleted.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.

Education

HIGH SCHOOL DIPLOMA -

Hazelwood West High School
Hazelwood, MO
05-2015

Skills

  • Communication
  • Teamwork
  • Negotiation and persuasion
  • Problem solving
  • Leadership
  • Organisation
  • Perseverance and motivation
  • Respect
  • Computer skills
  • Visitor tracking
  • Arrest procedures
  • Stationary surveillance
  • Security guard license
  • Criminal law knowledge
  • CCTV monitoring
  • Criminal law
  • Staff management
  • Emergency response
  • General security

Accomplishments

  • Established and maintained anti-hijack and major theft protocol.
  • Successfully completed two-week security training program.

Certification

  • Firearms Training Certification - Various State Agencies or Private Institutions.
  • Pepper Spray Certification - Various State Departments of Justice or Private Providers.
  • Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.

Languages

Arabic
Native or Bilingual

Timeline

Security Officer

Gateway Security
08.2024 - Current

Guest Service Usher

Hollywood Casino Amphitheatre
03.2023 - 07.2024

Fulfillment Associate

Amazon
10.2019 - 10.2024

Sales Assistant

Boost Mobile
07.2016 - 10.2019

Head Cashier

Miami Fish and Chicken Restaurant
06.2014 - 07.2016

HIGH SCHOOL DIPLOMA -

Hazelwood West High School

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THAER DARWISH