- Avid swimmer and advocate for staying active through regular exercise
- Passionate about video games and music, enhancing focus, strategy, and creativity
- Enjoy reading to expand knowledge and cooking creatively in free time
- Driving for relaxation and exploring new experiences
- Committed to helping others and giving back to the community
Thaer Tackrouri
Customer Service & Operations Specialist
Garden City,MI
Summary
Dynamic customer service and operations professional recognized for enhancing team performance, client satisfaction, and organizational efficiency across various industries. Expertise in navigating complex customer interactions and optimizing procedural workflows leads to significant improvements in revenue operations. Proven ability to implement strategic initiatives that drive results and foster a culture of excellence within teams. Committed to delivering exceptional service and operational success through innovative problem-solving and a customer-centric approach.
Overview
9
9
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Warehouse Associate
Amazon
Saginaw, MI
06.2025 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Consistently lifted materials weighing up to 49 pounds.
Production Operator (Temp)
Metrex Research Corporation
Romulus, MI
03.2025 - 06.2025
- Ensured consistent product quality by adhering closely to operational procedures and safety guidelines.
- Monitored machinery and performed minor troubleshooting to maintain an efficient production flow.
- Collaborated with team members to meet daily output quotas, contributing to overall plant targets.
- Documented production volumes and reported discrepancies support management in the process review.
- Inspected final products for defects and flaws using proper QA procedures.
- Used equipment properly to avoid workplace hazards or injuries.
Medical Transportation Driver
Motown Transportation
11.2024 - 02.2025
- Delivered reliable and empathetic transportation for medical clients, prioritizing punctuality and client well-being.
- Communicated effectively with clients, caregivers, and medical staff to coordinate smooth service.
- Maintained accurate trip logs and incident reports to ensure compliance with company and regulatory standards.
- Assisted clients with mobility needs, consistently ensuring their comfort and safety throughout every journey.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
- Maintained a clean and comfortable environment within the vehicle, ensuring optimal patient comfort throughout their journey.
Elite Customer Support
Black Oasis
06.2024 - 06.2024
- Responded promptly to complex client inquiries, providing clear, concise resolutions and maintaining high levels of satisfaction.
- Monitored emerging service trends and adapted approaches to enhance client experience across diverse requests.
- Documented case progress and outcomes, ensuring seamless knowledge transfer within the team.
- Drew on multi-lingual skills to assist clients in their preferred language, broadening accessibility.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Support Agent
Black Oasis
12.2023 - 06.2024
- Managed high-volume support inquiries via multiple channels, ensuring timely and accurate responses.
- Identified customer needs and proposed solutions aligned with company policies and service standards.
- Collaborated with cross-functional teams to address service escalations and improve processes based on client feedback.
- Contributed to the team's knowledge base by documenting common issues and resolutions.
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
Senior Customer Service Representative Lead
CS-Mena
01.2022 - 07.2023
- Oversaw daily customer service operations, including monitoring call and email volumes, and evaluating the quality of service interactions.
- Coached team members to strengthen performance and support professional growth within the department.
- Managed Amazon APEX functions related to refunds and payment resolutions, ensuring timeliness and accuracy.
- Formulated team targets, tracked achievement progress, and refined strategic approaches based on real-time data.
- Provided actionable feedback and technical training to optimize readiness and customer satisfaction metrics.
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Customer Service Associate, Financial Department (APEX)
Amazon
05.2021 - 11.2021
- Trained new staff in multi-channel support processes, improving overall team capability, and reducing onboarding time.
- Addressed a wide range of customer service and order-related issues, prioritizing efficient, resolution-driven communication.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Salesman
Azadea Group (Zara)
11.2018 - 02.2019
- Engaged customers with tailored product recommendations, driving both cross-selling and upselling opportunities.
- Executed prompt responses to inquiries, ensuring swift and effective conflict resolution.
- Expanded the customer base by leveraging market research insights to identify new sales prospects.
- Maintained ongoing client relationships, supporting repeat business, and positive brand reputation.
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
Florist | General Manager | Accountant
Orchids Flowers and Wedding Planner
08.2016 - 02.2018
- Managed daily operations for two store locations, resulting in improved workflow efficiency and service consistency.
- Directed a team of consultants, tailoring training and resources to enhance individual and collective performance.
- Handled comprehensive accounting and bookkeeping tasks, ensuring financial accuracy, and regulatory compliance.
- Balanced administrative budgets, uncovering cost-saving opportunities, without sacrificing quality.
- Curated bespoke floral designs to align with client visions for events, increasing customer satisfaction, and referrals.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Utilized floral design techniques to craft unique floral arrangements.
Education
High School - Literature
Al-Bayrouni Secondary School For Boys
Amman, Jordan08-2013
Skills
- Customer service leadership
- Operational management
- Cross-functional team management
- Operational efficiency enhancement
- Order resolution
- Client engagement strategies
- Fluent bilingual communication
- Quality control expertise
- Material handling
- Logistics coordination
- Accurate inventory tracking
Certification
Course in Reverse Engineering
Interests
Accomplishments
- Proven success in warehouse operations, customer service, and team leadership
- Exceeded productivity targets and maintained 100% route readiness at Amazon
- Trained new associates while upholding a perfect safety record
- Optimized team performance, resolved complex inquiries, and ensured high customer satisfaction
- Managed Amazon APEX payments and refunds as a Subject Matter Expert
- Drove sales growth at Zara and managed operations and finances at Orchids Flowers
- Provided safe and reliable medical transportation
- Delivered measurable impact through efficiency, accuracy, leadership, and exceptional service
Timeline
Warehouse Associate
Amazon
06.2025 - Current
Production Operator (Temp)
Metrex Research Corporation
03.2025 - 06.2025
Medical Transportation Driver
Motown Transportation
11.2024 - 02.2025
Elite Customer Support
Black Oasis
06.2024 - 06.2024
Support Agent
Black Oasis
12.2023 - 06.2024
Senior Customer Service Representative Lead
CS-Mena
01.2022 - 07.2023
Customer Service Associate, Financial Department (APEX)
Amazon
05.2021 - 11.2021
Salesman
Azadea Group (Zara)
11.2018 - 02.2019
Florist | General Manager | Accountant
Orchids Flowers and Wedding Planner
08.2016 - 02.2018
High School - Literature
Al-Bayrouni Secondary School For Boys
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