Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thaesia Riley

Midwest City

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

T-Mobile
07.2023 - Current
  • Answered 250 calls per day exceeding quota by %15
  • Provided prompt customer support with a professional, friendly and patient attitude
  • Proactively memorized over 55 company products and services
  • Completed customer insight reports and input over 12,000 units of sensitive data

Fraud Analyst

Advanced Call Center Technologies
10.2023 - 07.2024
  • Received a 5 star customer satisfaction rating through voice, chat and email communications
  • Listened, diagnosed and resolved technical issues guiding users through step-by-step solutions
  • Politely addressed any customer complaints, escalating to management when necessary

Supercenter

Walmart
02.2023 - 10.2023
  • Assisted customers with food orders
  • Assisted customers with ordering over the phone
  • Assisted with cake decorations and orders
  • Provided great customer service experience
  • Provided a clean work safe environment at the end of every shift
  • Assisted with food preparation for the next shift

Education

High school diploma or GED -

Carl Albert High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional

Timeline

Fraud Analyst

Advanced Call Center Technologies
10.2023 - 07.2024

Customer Service Representative

T-Mobile
07.2023 - Current

Supercenter

Walmart
02.2023 - 10.2023

High school diploma or GED -

Carl Albert High School

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Thaesia Riley