THAE SU WIN
Alhambra,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Team Leader
Baskin Robbins Ice Cream
Toluca , CA
04.2024 - Current
- Assisted customers in selecting products by explaining flavors, promotions, and upselling add-ons to drive sales.
- Processed cash and digital payments accurately using POS.
- Supported inventory operations, including product counts, restocking, and organization.
- Facilitated conflict resolution among team members to maintain a harmonious work environment.
- Engaged with customers to gather feedback and improve service delivery.
- Delivered excellent customer experience, strengthening customer loyalty and repeat purchases.
Brista
3 CATS Handcrafted Beverage
Korean town, CA
01.2025 - 07.2025
- Assisted customers in selecting beverages by providing product knowledge and recommendations.
- Trained new baristas on beverage preparation and customer service protocols.
- Maintained health and safety standards by adhering to sanitation guidelines.
- Collaborated with team members to create a positive work environment.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Hostess
Asia Hotel
Bangkok, Thailand
05.2019 - 11.2019
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Demonstrated strong interpersonal skills when interacting with customers.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phones promptly to record and confirm reservations.
Brista
Bangkok University Cafe
Rangsit, Thailand
08.2018 - 09.2019
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
Education
Human Resources Management Diploma - Human Resources Management
Strategy First International College
Myanmar04-2023
Bachelor of Hotel And Restaurant Management - Hospitality Management
Bangkok International University
Thailand08-2020
Associate of Applied Science - Business Administration
Glendale Community College
Glendale, California, CASkills
- Customer engagement
- Product knowledge
- Inventory management
- Conflict resolution
- Customer relationship management
- Time management
- Cash handling
- Positive attitude
- POS system operation
- Multitasking and organization
Accomplishments
Outstanding Achievement Award, Bangkok International University, Thailand| 2019
Timeline
Brista
3 CATS Handcrafted Beverage
01.2025 - 07.2025
Team Leader
Baskin Robbins Ice Cream
04.2024 - Current
Hostess
Asia Hotel
05.2019 - 11.2019
Brista
Bangkok University Cafe
08.2018 - 09.2019
Human Resources Management Diploma - Human Resources Management
Strategy First International College
Bachelor of Hotel And Restaurant Management - Hospitality Management
Bangkok International University
Associate of Applied Science - Business Administration
Glendale Community College