THAI AN NGOC TRAN
Wildomar,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Casino Floor Supervisor
Pala Casino Spa Resort
Pala, CA
03.2022 - 08.2023
- Ensured compliance with all applicable gaming regulations and policies.
- Observed tables closely to spot errors and irregularities.
- Responded to emergency situation to provide fire protection and first-aid assistance.
- Smoothly oversaw efficient and accurate monetary transactions.
- Evaluated workers' performance to write performance reviews.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Established and maintained banks and table limits for each game.
- Provided effective coaching and feedback to staff in order to improve performance.
Administrative Assistant
Inetsavings
Seattle, WA
12.2016 - 02.2022
- Processed invoices for payment using accounting software applications.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
GED -
VIETNAM
VIETNAM05-2003
Skills
- Organizational Skills
- Professionalism
- Problem-solving abilities
- Time Management
- Adaptability
- Rules Enforcement
- Attention to Detail
- Reliability
- Team building
- Multitasking
- Fluently in English and Vietnemese
Timeline
Casino Floor Supervisor
Pala Casino Spa Resort
03.2022 - 08.2023
Administrative Assistant
Inetsavings
12.2016 - 02.2022
GED -
VIETNAM
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