Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thaicha Martorell

Laurel,MD

Summary

Dynamic and results-oriented professional with extensive experience at Toro Contracting, adept in document and file management and fostering excellent customer relations. Excelled in streamlining operations and enhancing customer satisfaction, demonstrating exceptional multitasking and clear communication skills. Proven track record of improving efficiency and supporting strategic company objectives through critical thinking and QuickBooks expertise.

Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Secretary's Assistant

Toro Contracting
Baldwin, MD
01.2024 - Current
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.

Front Desk

Bob Bell Nissan
Baldwin, MD
01.2023 - 01.2024
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
  • Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
  • Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
  • Assisted guests with special requests, ensuring a personalized and memorable stay.
  • Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.

Coordinator's Assistant

Marshalls
Baltimore, MD
01.2023 - 01.2023
  • Gathered and organized materials to support operations.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.
  • Entered data, generated reports, and produced tracking documents.
  • Edited and proofread documents for accuracy and completeness.
  • Input data into spreadsheets and databases.

Coordinator

Walmart
Laurel, MD
01.2017 - 01.2018
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

Education

Diploma -

Senior High School
Fort Meade
06.2017

Skills

  • Fast learner
  • Microsoft office
  • Bookkeeping
  • Multitasking and time management
  • Recordkeeping
  • Records management
  • Clear communication
  • Document and file management
  • Invoice processing
  • Database entry
  • Customer service
  • Customer and client relations
  • Customer relations and communications
  • Inventory management
  • Data entry
  • Scheduling
  • High volume phone inquiries
  • Organizing and categorizing data
  • Client relations
  • Proposal writing
  • Meeting planning
  • Payment distribution
  • Schedule management
  • QuickBooks expert
  • Mail management
  • Meeting arrangements
  • Multi-line telephone systems
  • Writing reports
  • New business development
  • Critical thinking
  • Program files maintenance
  • Spreadsheet tracking

Languages

Spanish
Native or Bilingual

Timeline

Secretary's Assistant

Toro Contracting
01.2024 - Current

Front Desk

Bob Bell Nissan
01.2023 - 01.2024

Coordinator's Assistant

Marshalls
01.2023 - 01.2023

Coordinator

Walmart
01.2017 - 01.2018

Diploma -

Senior High School
Thaicha Martorell