Thai Dang
Senior Lead Technician / Service Technician Candidate - Tesla High Point, NC
Greensboro,NC
It's beauty in the struggle, ugliness in the success
Love Yourz, J.Cole
Work Preference
Work Type
Full TimeContract WorkPart TimeInternshipLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursSummary
Automotive Service Technician with 10 years of experience diagnosing, repairing, and maintaining domestic, foreign, and luxury vehicles. Proven ability to beat book time by ~20%, deliver repairs right the first time, and lead shop efficiency as a Senior Lead Technician. Skilled with OEM diagnostic software, scan tools, repair documentation, and safety compliance. Actively transitioning into electric vehicle service; prepared to complete Tesla high-voltage training and contribute to Tesla’s mission through quality work, continuous learning, and safety-focused performance.
Overview
10
10
years of professional experience
5
5
Certificates
Work History
Senior Lead Technician
Sun Auto Tire & Service
11.2024 - Current
- Promoted during acquisition due to performance, efficiency, and leadership
- Diagnosed and repaired mechanical & electrical faults with a high first-time fix rate, reducing rework and improving workflow efficiency
- Support technicians with troubleshooting guidance, tool setup, and quality control
- Executed firmware and OTA software resets, calibrations, and learning procedures
- Adapted quickly to new workflows and technology; comfortable with software-guided service and data-driven diagnostics.
Automotive Technician /General Service Technician
TireMax Total Car Care
09.2020 - 11.2024
- Performed diagnostics and repairs using OEM diagnostic tools and service data
- Improved shop performance from $10–15K to $40K+ monthly through productivity and repair efficiency
- Trusted with high-priority repairs; requested by return customers & body shops
- Mentored junior technicians and streamlined service processes to reduce wait times
Technician II (Contract Role – Electrical Focus)
Mercedes-Benz U.S. International
08.2019 - 01.2020
- Contracted to resolve electrical faults on 2020 GLE SUVs before release
- Located and repaired wiring faults, communication failures, and module network issues
- Maintained 100% safety compliance and zero violations
General Maintenance Tech II /Tire & Lube Tech
Goodyear Tire & Rubber Company
01.2016 - 07.2019
- Promoted based on skills, reliability, and diagnostic capability
- Performed inspections, maintenance, alignments, tire services & component repairs
Education
Vocational Degree - Automotive Technology
01-2015
Automotive Systems Technology (Ford Option)
01-2014
High School Diploma -
05.2001 -
Skills
EV Transition Skills: high-voltage awareness, diagnostic software, firmware resets
Advanced diagnostics Scan tools OEM systems (Nissan, Mercedes, etc)
Electrical troubleshooting CAN bus communication Component testing
Brake, suspension, steering & drivability systems
Firmware updates Calibrations Software resets
Digital documentation Work orders Warranty procedures
Safety compliance Zero safety violations at Mercedes contract
Team leadership Customer communication Shop workflow efficiency
Timeline
Senior Lead Technician - Sun Auto Tire & Service
11.2024 - Current
Automotive Technician /General Service Technician - TireMax Total Car Care
09.2020 - 11.2024
Technician II (Contract Role – Electrical Focus) - Mercedes-Benz U.S. International
08.2019 - 01.2020
General Maintenance Tech II /Tire & Lube Tech - Goodyear Tire & Rubber Company
01.2016 - 07.2019
The Academy At Smith - High School Diploma,
05.2001 -
NASCAR Technical Institute - Vocational Degree, Automotive Technology
GTCC - , Automotive Systems Technology (Ford Option)
Certification
Nissan ECCS/Electrical System & Engine Mechanical Service Certification
Accomplishments
Most Productive Technician in the Region – Golden Wrench Award 2025 (Sun Auto Tire & Service)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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