Thailan Lee
Wilmington,NC
Summary
Proven in enhancing customer satisfaction, I excelled at Walgreens by leveraging my problem-solving and customer service skills. Achieved positive outcomes in complaint handling, demonstrated through professional recognition and customer feedback. Collaborated effectively with teams to surpass monthly targets, showcasing my ability to improve workflow efficiency and foster repeat business. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
PT Cashier
Food Lion
03.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
McDonald's
10.2021 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Wilmington Early College High School
Castle Hayne, NC05.2025
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complaint Handling
- Complex Problem-Solving
- Guest Services
Timeline
Customer Service Associate
Walgreens
07.2023 - Current
PT Cashier
Food Lion
03.2023 - 10.2023
Crew Member
McDonald's
10.2021 - 07.2023
High School Diploma -
Wilmington Early College High School
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