Thailee Leonard
Customer Service Repersenative
Hamilton,OH
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Digital Personal Shopper
Walmart
Hamilton, OH
05.2021 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Picked quality and accurate items for multitude of daily customer orders.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maximized efficiency by scanning items quickly and completing as many as 18 orders per hour.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Guest Service Representative
Thortons
Fairfield, OH
10.2019 - 05.2020
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100%.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Maintained consistent positive customer feedback.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Picker Packer
Staffmark
Fairfield, OH
11.2018 - 09.2019
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Followed procedures at all times for personal and team safety.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Wrapped pallets in shrink wrap prior to loading.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Maintained compliance with company safety policies and called violations to attention of management.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
Pizza Maker
Donatos
Hamilton, OH
08.2017 - 09.2018
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated menu item information and offered suggestions to promote featured products.
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Completed training to learn additional techniques for making new and seasonal items.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
- Fostered positive working environment through effective communication and time management, which was widely embraced by all kitchen personnel.
- Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
- Monitored and maintained clean working areas and cooking surfaces.
- Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
- Shared information with customers about menu items, preparation methods and ingredients.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Cooked wide range of menu items in addition to pizza, including calzones, stromboli and pasta.
- Coached new workers on store policies, pizza making and dough preparation.
- Reduced ingredient waste when creating pizzas by following pan size, dough quantity requirements and topping measurements.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
Education
High School Diploma -
Hamilton High School
Hamilton, OH 01.2015 - 05.2018
Skills
Online ordering familiarity
Trend understanding
Customer Relations
Product and service sales
Good listening skills
Good telephone etiquette
First Aid/CPR
Microsoft applications proficiency
Cultural awareness
Teambuilding
Excellent work ethic
Computer proficiency
Data management
Creative problem solving
Strategic sales knowledge
Professional telephone demeanor
Timeline
Digital Personal Shopper
Walmart
05.2021 - Current
Guest Service Representative
Thortons
10.2019 - 05.2020
Picker Packer
Staffmark
11.2018 - 09.2019
Pizza Maker
Donatos
08.2017 - 09.2018
High School Diploma -
Hamilton High School
01.2015 - 05.2018