THAILY ENRIQUEZ
El Paso
Summary
Highly enthusiastic candidate with excellent communication skills and an energetic leader with drive to succeed. Deep knowledge of managing time effectively, and great with problem solving.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
PSA
University Medical Center of El Paso
06.2022 - 12.2022
- Accompany patients and ensure patients safety during transportation, testing, procedures and patient stay at the hospital
- Establish a safe, risk- free patient environment by utilizing knowledge of fall prevention protocols, infection control measures and self-harm prevention
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Associate
PLATOS CLOSET
01.2022 - 07.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Call Center Representative
TLC Associates
07.2021 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Coaching Staff
GYMNASTIC ELITE
03.2021 - 07.2021
- Carry out tasks; decision making skills and conflict resolution; determine in seeing kids progress on their skills; well addressing all clients and co-workers; Create a well atmosphere for clients such as kids
- Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
- Collaborated with fellow coaches to design effective practice drills and game plans.
Hostess/server
MORRA MIA
08.2020 - 04.2021
- Welcoming customers to a food service environment and receive attentive service
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Phlebotomy Technician -
El Paso Community College
El Paso, TX01.2023
High School Diploma -
EASTWOOD HIGH SCHOOL
El Paso, TX01.2021
Skills
- Flexibility / Ability
- Problem-solving skills
- Relationship Building
- Excellent teamwork skills
- Marketing / Sales
- Coaching Skills
- Adaptability
- Effective multitasking
- Customer service
- Data entry
- Customer support
- Computer skills
Certification
- First Aid Certification – American Red Cross or other authorized providers.
- Foodservice Management Professional (FMP) - National Restaurant Association Educational Foundation.
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Languages
Spanish
Native or Bilingual
English
Timeline
PSA
University Medical Center of El Paso
06.2022 - 12.2022
Associate
PLATOS CLOSET
01.2022 - 07.2022
Call Center Representative
TLC Associates
07.2021 - 12.2021
Coaching Staff
GYMNASTIC ELITE
03.2021 - 07.2021
Hostess/server
MORRA MIA
08.2020 - 04.2021
- First Aid Certification – American Red Cross or other authorized providers.
- Foodservice Management Professional (FMP) - National Restaurant Association Educational Foundation.
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Phlebotomy Technician -
El Paso Community College
High School Diploma -
EASTWOOD HIGH SCHOOL
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