Thailynn Richardson
Summary
Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into dream field where these skills can contribute to operational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service/Delivery Driver
Papa John's Pizza
01.2025 - 02.2025
- Delivered food to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Car Detailer
Flagship
12.2024 - 02.2025
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Maintained clean, tidy and safe work environment.
Customer Service/ Food Service
Costco
07.2024 - 10.2024
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
- Improved employee morale through open communication, fostering a positive and productive work culture.
- Was a leader in sales everytime I worked.
Locker Technician/Customer Service
BINBOX
04.2023 - 09.2023
- Assisted customers with locker rentals and usage
- Maintained and repaired lockers to ensure functionality
- Provided exceptional customer service, addressing and resolving customer inquiries and issues
- Handled cash transactions and ensured accurate record-keeping
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
CUSTOMER SERVICE
CAVA
01.2022 - 04.2022
- Assisted customers with their orders, ensuring a positive dining experience
- Managed cash transactions and maintained a balanced cash register
- Resolved customer complaints and provided product information
- Collaborated with team members to maintain a clean and organized environment
- Delivered superior customer service by responding to inquiries and complaints.
Math Tutor
YouthWorks
05.2022 - 10.2022
- Provided one-on-one and group tutoring sessions for high school students
- Developed personalized learning plans to improve student performance in mathematics
- Assisted students with homework and exam preparation
- Tracked student progress and adjusted teaching methods accordingly
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
Lifeguard
American Pool
04.2021 - 09.2021
- Supervised swimmers to ensure their safety
- Provided First Aid and CPR in emergency situations
- Maintained a clean and safe pool area
- Enforced pool rules and regulations
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Computer Technology
Bowie State University
Bowie, MD05-2027
High School Diploma -
Baltimore Polytechnic Institute
Baltimore, MD05.2023
Skills
- Customer Service
- Positive attitude
- Strong communicator
- Cash Handling
- Problem Solving
- Communication
- Team Collaboration
- CPR and First Aid Certified
- Tutoring and Teaching
- Technical Maintenance
- Sales
- Motivating and encouraging
Certification
CPR and First Aid Certification
Timeline
Customer Service/Delivery Driver
Papa John's Pizza
01.2025 - 02.2025
Car Detailer
Flagship
12.2024 - 02.2025
Customer Service/ Food Service
Costco
07.2024 - 10.2024
Locker Technician/Customer Service
BINBOX
04.2023 - 09.2023
Math Tutor
YouthWorks
05.2022 - 10.2022
CUSTOMER SERVICE
CAVA
01.2022 - 04.2022
Lifeguard
American Pool
04.2021 - 09.2021
Bachelor of Science - Computer Technology
Bowie State University
High School Diploma -
Baltimore Polytechnic Institute
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