Thaimara M Marquez
Tampa,FL
Summary
Accomplished Barista Trainer at HMS Host International, adept in employee performance management and exceptional customer service, significantly enhanced team skills and customer satisfaction. Leveraged leadership and coffee expertise to foster a supportive atmosphere, boosting employee retention and elevating café reputation through high-quality beverage preparation and innovative training methods. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
2
2
years of professional experience
Work History
Barista Trainer
HMS Host International
05.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Blake High School
1701 N Blvd Tampa Fl 33607 05.2020
Skills
Leadership experience
Health and safety compliance
Cleanliness standards
Milk steaming
Coffee expertise
Barista mentoring
Staff Coaching
Espresso preparation
Employee Performance Management
Manual brewing techniques
Performance monitoring
Performance Improvements
Training Materials
Coffee cupping
Team Player
Friendly and outgoing
Cash Handling
Excellent memory
Adaptive and creative
Exceptional customer service
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Barista Trainer
HMS Host International
05.2022 - Current
High School Diploma -
Blake High School
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