Thaina Jacquet
Hackensack,NJ
Summary
Youthful, positive, and excited to learn and grow as well as gain new experiences. Passionate about helping others and delivering the best customer service. Open personality with great enthusiasm for all around. Focus on getting the job done and brightening work environment.
Overview
7
7
years of professional experience
Work History
Receptionist
Atrium Post Acute Care
05.2016 - 02.2019
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Trained new team members on company procedures, customer service and issue resolution.
Unit Clerk
Jewish Home At Rockleigh
12.2019 - 03.2021
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Delivered clerical support by handling range of routine and special requirements.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Obtained and organized medical records for office visits and scheduled labs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
Wait Staff Member
The Bristal Assisted Living
05.2021 - 12.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Babysitter
Private Residence
01.2022 - 02.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
- Monitored children's play activities to verify safety.
Receptionist
Nyack Ridge
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma -
Spring Valley High School
Spring Valley, NY06.2018
No Degree - Nursing
College of New Rochelle, The
New Rochelle, NYNo Degree - Nursing
Rockland Community College
Suffern, NY06.2025
Skills
- Customer and Client Relations
- Greet Guests
- Multi-Line Telephone Systems
- Time Management
- Telephone Skills
- Team Collaboration
- Front Desk Operations
- Excellent Customer Service
- Patient Care Experience
- Positive Attitude
- Loves To Smile
Timeline
Receptionist
Nyack Ridge
06.2022 - Current
Babysitter
Private Residence
01.2022 - 02.2022
Wait Staff Member
The Bristal Assisted Living
05.2021 - 12.2021
Unit Clerk
Jewish Home At Rockleigh
12.2019 - 03.2021
Receptionist
Atrium Post Acute Care
05.2016 - 02.2019
High School Diploma -
Spring Valley High School
No Degree - Nursing
College of New Rochelle, The
No Degree - Nursing
Rockland Community College
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