Thaina Sharpe
Summary
Dedicated professional with 19 years of diverse experience in customer engagement and sales, Expertise in fostering strong customer relationships, addressing inquiries, and delivering tailored solutions that enhance satisfaction and retention. Proficient in active listening and complex problem-solving, leveraging extensive product knowledge to meet client needs and drive business growth. Experience in child care provides a unique perspective on empathy and communication skills essential for effective customer interactions.
Overview
13
13
years of professional experience
Work History
Operations Manager
The Strength Center
07.2022 - 09.2024
- Develops and maintains strong customer relationships to expand and retain the client base, enhancing overall customer satisfaction and loyalty.
- Implements customized sales techniques and product demonstrations, aligning with customer needs to achieve sales targets and upsell services.
- Manages operational functions including scheduling, training, and inventory control, while ensuring compliance with quality assurance practices and standard operating procedures.
- Analyzes operational processes and financial reports to identify inefficiencies and implement process improvements, optimizing performance and productivity.
Customer Service Sales
Melaleuca Wellness Company
04.2020 - 08.2022
- Cultivated positive relationships with customers to enhance satisfaction and drive business growth, achieving aggressive sales targets.
- Analyzed client needs through research, customizing orders and ensuring product safety to optimize customer experience.
- Conducted virtual meetings to introduce clients to company offerings and further developed product knowledge to facilitate additional sales.
- Streamlined scheduling processes and improved productivity by coordinating appointments and eliminating discrepancies.
Leasing Specialist
Mack-Cali
07.2018 - 08.2019
- Facilitated the leasing of apartments by employing refined telephone and personal sales skills, contributing to optimized occupancy rates and effective lease renewal programs.
- Collaborated with property management to develop and execute sales and marketing strategies, enhancing property traffic and maintaining high closing ratios to exceed budgeted occupancy percentages.
- Ensured meticulous preparation and review of lease documents, adherence to policies for applicant screening, and resolution of resident issues to uphold customer service standards.
Lead Concierge
Planned Lifestyle Companies
05.2011 - 07.2018
- Supervised a team of 100 employees, coordinating daily operations and providing guidance on front desk tasks.
- Developed and implemented training procedures and schedules, enhancing staff efficiency and performance.
- Managed business office responsibilities, including accounts receivables and payroll, while maintaining vendor relationships to fulfill requests.
- Coordinated monthly staff meetings to review policies and improve customer service, addressing resident inquiries and conflicts effectively.
Education
High School Diploma - General Education
Hudson County Schools of Technology
North Bergen, NJ01.2007
Skills
- Microsoft Office, Excel, Outlook, Word, Yardi, Property Leasing, Office Management, Property Management, Fair Housing Regulations, Business Management, Environmental Services, Personal Assistant Experience, Event Planning, Payroll, Active Listening, Time Management, Critical Thinking, Judgment and Decision-Making, Customer and Personal Service, Complex Problem-Solving, Administration and Management, Coordination, Persuasion, Staff Training, Training and Development, Special Events Planning, Records Management, Teamwork and Collaboration, Hospitality, Managerial, Luxury Residential, Concierge
Timeline
Operations Manager
The Strength Center
07.2022 - 09.2024
Customer Service Sales
Melaleuca Wellness Company
04.2020 - 08.2022
Leasing Specialist
Mack-Cali
07.2018 - 08.2019
Lead Concierge
Planned Lifestyle Companies
05.2011 - 07.2018
High School Diploma - General Education
Hudson County Schools of Technology
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