Thainara Felico
Warwick,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Operations Processor
Avista S.A
12.2021 - 06.2022
- Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
- Communicated complex information clearly to both internal and external stakeholders, facilitating smooth transactions.
- Supported management through thorough reporting on key performance metrics related to operations processing activities.
Intern Interior Designer
Leroy Merlin
08.2020 - 10.2021
- Enhanced client satisfaction by delivering timely and innovative interior design solutions.
- Increased brand visibility by participating in marketing efforts including social media content creation and portfolio updates.
- Generated cost estimates for clients, adhering to budget constraints while maintaining design integrity.
- Participated in client meetings to understand their needs and preferences, translating them into functional designs.
Grocery Team Leader
Saroma Supermercados
01.2017 - 07.2020
- Increased customer satisfaction by efficiently managing and organizing grocery department operations.
- Conducted regular staff meetings to communicate expectations, share updates, and encourage teamwork within the department.
- Enhanced store atmosphere, maintaining a clean and well-stocked grocery area for customer convenience.
- Improved team productivity by implementing effective scheduling and task delegation strategies.
- Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
Wholesale Sales Representative
Rommanel
09.2015 - 11.2016
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Managed a diverse portfolio of products, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
Education
Associate of Science - Interior Design
Izabela Hendrix Methodist University Center
Brazil06.2021
Skills
- Customer Service
- Operational Efficiency
- Workflow Optimization
- Cross-Functional Communication
- Order Management
- Problem-solving abilities
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Operations Processor
Avista S.A
12.2021 - 06.2022
Intern Interior Designer
Leroy Merlin
08.2020 - 10.2021
Grocery Team Leader
Saroma Supermercados
01.2017 - 07.2020
Wholesale Sales Representative
Rommanel
09.2015 - 11.2016
Associate of Science - Interior Design
Izabela Hendrix Methodist University Center
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