MS Excel
THAINT THAW TAR
Customer Service Associate/Front Desk Admin
Al wakrah
Summary
Dedicated and personable Customer Service Associate with a proven ability to provide exceptional support and build strong relationships with customers. Excellent communication skills, detail-oriented mindset, and top-notch skills in oral and written communication, active listening, and analytical problem-solving. Employing service-oriented behaviors, understanding customer desires, and providing customized solutions to enhance customer experiences and build loyalty.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Customer Service Representative/Receptionist
Krossroads Bar and Lounge
06.2024 - Current
- Provided excellent customer service by greeting guests, taking orders, and delivering food and beverages promptly in a fast-paced environment.
- Maintained a clean and organized dining area, ensuring guests had a comfortable and enjoyable experience.
- Managed reservations, handled guest inquiries, and coordinated seating arrangements to optimize guest flow.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative/Sales Associate
Dream Works Duty Free
08.2020 - 05.2021
- Operate cash registers, processing a high volume of sales transactions accurately and efficiently.
- Provided exceptional customer service by assisting international travelers with product selection.
- Demonstrated strong communication and problem-solving skills by resolving customer issues and complaints professionally, ensuring customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative/Cashier
City Mart Supermarket
02.2019 - 07.2020
- Operate cash registers, processing a high volume of sales transactions accurately and efficiently.
- Provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring overall satisfaction.
- Process refunds, returns, and exchanges while adhering to company policies and procedures.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Physics
University of Yangon
Myanmar12-2018
Skills
- Service excellence
- Problem-solving
- Active listening
- Product knowledge
- Adaptability and flexibility
- Complaint resolution
- Time management
- Data entry
- Customer relations
Additional Information
Nationality- Myanmar
D.O.B- 03-12-1999
Software
Power Point
Interests
Listening Music
Reading Books
Timeline
Customer Service Representative/Receptionist
Krossroads Bar and Lounge
06.2024 - Current
Customer Service Representative/Sales Associate
Dream Works Duty Free
08.2020 - 05.2021
Customer Service Representative/Cashier
City Mart Supermarket
02.2019 - 07.2020
Bachelor of Science - Physics
University of Yangon
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