Thais Brown

• Resolved malfunctions with 8 systems and programs through troubleshooting.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Recommended technology upgrades and complementary products to improve client security.
• Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
• Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Planned and conceived computer systems using information engineering, data modeling and structured analysis.
• Evaluated and adopted new technologies to address changing industry needs.

Certified Associate Banker

Received the Highest Rating of Customer Reviews in 2021

• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services. Account Transfers from checking to savings
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Opened, closed and updated accounts for customers.
• Provided advice on different bank products and financial options.
• Evaluated client financial positions and identified most appropriate banking products.
• Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Responded to incoming guests, managed over 50 telephone calls, and email inquiries with efficiency and professionalism.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Provided guest assistance and recommendations for tourist attractions.
• Recommended hotel services or amenities that guest may find useful.
• Greeted guests upon arrival and offered assistance.
• Maintained consistent positive customer feedback.

• Memorized ingredients and recipes for wide variety specialty drinks.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Served over 100s of customers quickly and efficiently and created strategies to prevent delays.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
• Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
• Controlled food costs and managed inventory.
• Cut spending through effective inventory management and supply sourcing.

• Answered customer questions about 8 hours, seating and menu information.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Informed servers of newly seated parties for speedy service.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with 100s of customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Increased sales by offering advice on purchases and promoting additional products.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.