Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thais Costa

Lynchburg,VA

Summary

Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Overview

3
3
years of professional experience

Work History

Restaurant Manager

Guavate Porto Rican Eatary Bistro
Clermont, FL
12.2023 - 05.2024
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Established policies for cash handling procedures to maximize security measures.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Performed regular maintenance checks on equipment to ensure proper functioning.

Restaurant General Manager

Abdullah Restaurant Coffee & Bistro
Pouso Alegre, Brazil
05.2022 - 07.2023
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Scheduled staff shifts and monitored labor costs.

Restaurant General Manager

Costa & Prado Eco Restaurante
Pouso Alegre, Brazil
05.2021 - 05.2022
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Prepared and led food service training programs to teach staff various tasks.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Analyzed financial statements and prepared budgets for the restaurant.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Assisted in resolving any disputes between customers or employees.
  • Ensured compliance with health, safety and sanitation standards.
  • Resolved customer complaints in a professional manner.
  • Created weekly work schedules according to staffing needs.
  • Maintained accurate inventories of food, supplies and equipment.
  • Kept up-to-date records of employee performance reviews.
  • Recruited, trained and supervised staff members.
  • Coordinated catering services for special events such as weddings or banquets.

Education

MBA -

Anhembi Morumbi University
Sao Paulo, Brazil
12-2010

Bachelor of Tourism Studies - Events Management

Pontificia Univerdade Catolica De MG
Pocos De Caldas, Brazil
01-2009

MBA -

Getulio Vargas Foundation
Sao Paulo, Brazil

Skills

  • Customer Engagement
  • Operations Management
  • Staff Management
  • Schedule Coordination
  • Recruitment
  • Menu development
  • Conflict resolution techniques
  • Wine Knowledge
  • Complaint resolution
  • Honed marketing skills
  • Promotions planning
  • Team Management

Languages

English
Professional
Portuguese
Native/ Bilingual
Spanish
Elementary

Timeline

Restaurant Manager

Guavate Porto Rican Eatary Bistro
12.2023 - 05.2024

Restaurant General Manager

Abdullah Restaurant Coffee & Bistro
05.2022 - 07.2023

Restaurant General Manager

Costa & Prado Eco Restaurante
05.2021 - 05.2022

MBA -

Anhembi Morumbi University

Bachelor of Tourism Studies - Events Management

Pontificia Univerdade Catolica De MG

MBA -

Getulio Vargas Foundation

Similar Profiles

CREATE PROFILE
Thais Costa