Thais Dunn
Olympia,WA
Summary
Committed, hard-working, organized and dependable candidate with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges, managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, looking to maintain a full-time position that offers professional challenges and growth.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Flooring Factory
Mount Pleasant, SC
07.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Live-Out Nanny
Self Employed
Summerville, SC
02.2023 - 06.2023
- Observed children during snack time to prevent choking.
- Administered medication when necessary per instructions from parents and guardians.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Ensured physical and social well-being of each child.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Au Pair
Au Pair in America
Summerville, SC
01.2021 - 01.2023
- Took children to and from school and extra-curricular activities.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Organized activities for the children, ensuring their safety at all times.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Managed light housekeeping duties including laundry and errands.
- Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
Cashier
Drogasil
Itu, Sao Paulo
12.2020 - 01.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained work area and kept cash drawer organized.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
Manager's Assistant
Sport Fitness Itu
Itu, Sao Paulo
02.2018 - 11.2019
- Organized files, developed spreadsheets and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and staff by addressing problems and implementing successful corrective actions.
- Planned and budgeted to provide business with resources needed to operate smoothly.
Education
Vocational - Emergency Medical Technology
Lowcountry Regional EMS, Inc.
Charleston, SC08-2022
Certificate - English As A Second Language
LIU Brooklyn - English Institute
Brooklyn06-2021
High School Diploma -
ETEC Martinho Di Ciero
Itu, São Paulo, Brazil02-2018
Skills
- Good Communication Skills
- Customer Service
- Telephone Etiquette
- Complaint Resolution
- Schedule Preparation and Daily Logs
- Computer Use
Languages
Portuguese
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Customer Service Specialist
Flooring Factory
07.2023 - 08.2023
Live-Out Nanny
Self Employed
02.2023 - 06.2023
Au Pair
Au Pair in America
01.2021 - 01.2023
Cashier
Drogasil
12.2020 - 01.2021
Manager's Assistant
Sport Fitness Itu
02.2018 - 11.2019
Vocational - Emergency Medical Technology
Lowcountry Regional EMS, Inc.
Certificate - English As A Second Language
LIU Brooklyn - English Institute
High School Diploma -
ETEC Martinho Di Ciero
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