Thais Isoton
New York
Summary
Dynamic technology professional, PMP Certified, with demonstrated success in leading distributed software engineering and onboarding teams to deliver essential product features, streamline processes, and incorporate customer feedback into product roadmaps, gained from experience in both startups and large corporate environments. Seeking a role in program management and product development within the software development industry or related fields.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
RealTime Reservation
08.2022 - Current
- Recruited to establish the company's PMO and lead multiple projects and teams, implementing client onboarding processes and developing new platform modules
- Managed a team of 7 customer onboarding specialists and 13 software developers, overseeing day-to-day operations and ensuring project success for the onboarding and engineering teams.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated with the CTO, product manager, and business development leads on product roadmapping and backlog management. Developed and implemented seamless customer onboarding processes. Cultivated strategic partnerships with industry leaders, including Marriott, Hyatt, Hilton, Sonesta, and Margaritaville.
- Planned, designed, and scheduled phases for large projects.
Educational Consultant
Pearson
01.2017 - 01.2019
- Joined Pearson's client-facing consulting team, responsible for nationwide user training and development of instructional materials for Pearson products, including textbooks and e-learning tools
- Presented at national conferences and educational workshops, serving as the voice of the customer and engaging with major accounts to support product discovery and influence product roadmaps.
- Analyzed and restructured educational programs to comply with board regulations.
- Provided lesson planning and pacing support to helping educators analyze data and apply it to instruction.
Founder/CEO/Principal
Ciity Language School
01.2014 - 01.2017
- Founded a language school that grew to two teachers, support staff, and ~60 enrolled students
- Designed and delivered training programs to foster a dynamic learning environment
- Managed budgets for contracts, equipment, and supplies.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
Partner
Ai Bai Baby
01.2008 - 01.2015
- Co-founded the retail boutique with responsibility focused on administrative tasks and vendor management
- Developed and implemented streamlined processes for operations, inventory, and accounting.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Education
MS - Instructional Technology
Touro University
New York, NYMBA - Human Resource Management
Estacio de Sá University
Florianópolis, BrazilMA - Methodologies for Teaching
Uninter College
Chapeco, BrazilBA - Language and Literature
Unochapeco University
Chapeco, BrazilSkills
- SalesForce/ Oracle/ Zoho
- Monday/ Asana/ Microsoft Project/ Guidecx
- Project Management
- Project planning and development
- KPI Tracking
- Product Lifecycle Management
- Product Roadmaps
- Data-driven decision-making
- Agile methodologies
- Basic SQL
- Teamwork and Collaboration
- Product strategy
- Product Lifecycle
Accomplishments
Restaurant Management System: Acted as product manager, delivering a module for clients to manage restaurant operations including reservations, seating, table/server assignments, and operational dashboards. By developing the integration directly with their POS, we increased efficiency and facilitated financial reconciliation of checks.
Digital Compendium: At Digital Compendium, I developed a centralized platform that allowed hotels to consolidate, track, and update their digital content across multiple websites. By leveraging data analytics, this solution improved guest engagement and boosted marketing initiatives by 17%.
Payment Processing Integrations: Guided the integration with payment processors (Stripe, Infor, Elavon, and Freedompay and CyberSource) and achieved necessary vendor certifications, Increasing the number of new client utilizing our product by 24 % in 2024.
Viator Integration: Directed the integration with TripAdvisor's subsidiary Viator, enabling clients to manage and replicate services and inventory on both platforms.
Onboarding Software: Improved onboarding of new clients in 31% by creating automations with SalesForce and adoption of new project software and processes.
Certification
- Google Project Management Professional Certificate
- Google Data Analytics
- PMP - Project Management Professional
Hobbies
Cooking - Hiking- Reading- Cats- Traveling
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Timeline
Project Manager
RealTime Reservation
08.2022 - Current
Educational Consultant
Pearson
01.2017 - 01.2019
Founder/CEO/Principal
Ciity Language School
01.2014 - 01.2017
Partner
Ai Bai Baby
01.2008 - 01.2015
MS - Instructional Technology
Touro University
MBA - Human Resource Management
Estacio de Sá University
MA - Methodologies for Teaching
Uninter College
BA - Language and Literature
Unochapeco University