Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Thais Marra

Burlingame,CA

Overview

16
16
years of professional experience
1
1
Certification

Work History

Asset Technician

EOS IT Logistics
Newark
01.2023 - Current
  • Providing technical hardware support for customers on a range of devices, including Apple Products and Windows Products. Providing software support.
  • Problem-solving on a daily basis, including troubleshooting internal systems. Prepare assets for shipment, including picking, packaging, labeling, and liaising with couriers.
  • Managed quality control and maintained high level of customer satisfaction.
  • Liaise with the CPE to report any imaging issues. Run tests on devices to provide feedback. Work collaboratively to improve the service.

Warehouse Associate

EOS IT Logistics
Newark, CA
10.2022 - 01.2023
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Handled hazardous materials safely following prescribed regulations.
  • Used pallet jacks to move items to and from warehouse locations.

  • Received and processed incoming shipments, verifying accuracy of items.
  • Performed cycle counts to ensure accuracy of inventory levels.

Administrative Assistant

Coapil
Piracanjuba, Goias - Brazil
07.2014 - 07.2015
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Conducted research on various topics as requested by management.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.

Finance Assistant

Delta Agricultural
Piracanjuba, Brazil - Goias
07.2013 - 06.2014
  • Conducted internal audits to ensure compliance with company policies and procedures.
  • Assisted in the preparation of monthly financial statements, including balance sheets, income statements, and cash flow statements.
  • Assisted with forecasting future cash flows based on past performance trends.
  • Prepared invoices for customers and suppliers.
  • Coded invoices to maintain organized and accurate records.
  • Greeted customers, answered account questions and resolved complaints.
  • Assisted in the management of inventory by tracking and reporting stock levels.

Assistant Manager

Banco do Brasil
Piracanjuba, Goias - Brazil
06.2009 - 05.2012
  • Resolved conflicts between team members in an effective manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sales Associate

Casa Estrela - Office Supplies
Piracanjuba, Goias - Brazil
03.2008 - 04.2009
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Worked with fellow sales team members to achieve group targets.

Education

Some College (No Degree) - Accounting

Faculdade De Piracanjuba
Piracanjuba
11-2012

Skills

  • Reliable
  • Committed
  • Willing to learn and ask questions
  • Strong work ethic
  • Attention to detail
  • Team player
  • Quality Control
  • System Troubleshooting
  • Time and Deadline Management
  • Problem-solving aptitude

Certification

  • Six Sigma White Belt
  • Principles of Management
  • People and Soft Skills for Professional and Personal Success Specialization

Currently In Progress with:

Six Sigma Yellow Belt

Python for Everybody

Languages

Portuguese
Native/ Bilingual
English
Full Professional

Accomplishments

Quality Control Project

5S Project

VSM

Cross-trained as a project coordinator.

Timeline

Asset Technician

EOS IT Logistics
01.2023 - Current

Warehouse Associate

EOS IT Logistics
10.2022 - 01.2023

Administrative Assistant

Coapil
07.2014 - 07.2015

Finance Assistant

Delta Agricultural
07.2013 - 06.2014

Assistant Manager

Banco do Brasil
06.2009 - 05.2012

Sales Associate

Casa Estrela - Office Supplies
03.2008 - 04.2009

Some College (No Degree) - Accounting

Faculdade De Piracanjuba
  • Six Sigma White Belt
  • Principles of Management
  • People and Soft Skills for Professional and Personal Success Specialization

Currently In Progress with:

Six Sigma Yellow Belt

Python for Everybody

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Thais Marra