Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Thais Smith

Vancouver,WA

Summary

I am currently a stay-at-home mother who is looking to re-enter the workforce. Experienced in many different areas, including retail sales, management of a sales team, financial representative, audit compliance, and office administrator.

Overview

15
15
years of professional experience

Work History

Outbound Warehouse Associate

Eucalypso
Vancouver, WA
10.2022 - 06.2024
  • Ensured accuracy of shipments by verifying items against packing lists.
  • Worked collaboratively with team members to achieve common goals and objectives.
  • Organized warehouse storage areas and inventory items by product type, size, and quantity.
  • Communicated effectively with supervisors, coworkers, vendors.
  • Maintained cleanliness of work area and equipment.
  • Executed special projects as assigned by supervisor.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Packed orders for shipment according to customer specifications.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Compared and verified identifying information of outgoing shipments.

Office Administrator

Evergreen Prosthetics And Orthotics
Portland, OR
6 2015 - 11.2016
  • Responsible for greeting and checking in all patients scheduled. Managed walk-in patients and rearranged the schedule in order to provide prompt care and accommodate patients. Clean up and set up of exam rooms in a swift and efficient manner, in between phones and patient check-ins. Process hospital calls/requests for a prosthetist with a sense of urgency, and gather detailed information about what is needed to best treat the patient.
  • Input all new patient data into the Opie system, and update existing patient information. Verified insurance information and coverage with the insurance company provided. Reviewed information with the patient, and gave an estimate of the portion the patient would be responsible for. Submitted authorization requests for services to insurance companies when required.
  • I contacted patients once their items were ready for fitting, and I scheduled accordingly. Received new referrals from physicians via fax, and reached out to the patient to schedule for care. Processed payments and helped set up payment arrangements when requested.

Assistant Sales Manager

AT&T Mobility
Portland , OR
04.2011 - 06.2015
  • Partnered with store manager to observe and coach all employees as needed.
  • Facilitated weekly personnel training/educational sessions as directed.
  • Partnered with store manager to successfully launch new products, services or processes.
  • Assisted with scheduling and coverage.
  • Drove operational compliance of back office processes and policies.

Finance Representative/Sales Support Representative

AT&T Mobility
Beaverton, OR
05.2009 - 04.2011
  • Performed operational tasks to maintain audit-ready status in store at all times.
  • Prepared bank deposits.
  • Processed and prepared paperwork for recordkeeping and report generation.
  • Assisted with store merchandising.
  • Managed Inventory.
  • Assisted with sales transactions when needed.

Education

Leadership Skills

AT&T Management Leadership Training
Seattle
2011

Law enforcement and combat tactics

Security Forces Specialist technical training
1999

Skills

  • Excellent communication skills
  • Attention to detail
  • Strong organizational skills
  • Schedule management
  • Time management
  • Customer service expert
  • Ability to prioritize
  • Problem resolution
  • Administrative support
  • Supervision
  • Inventory management
  • Team management
  • Payment processing
  • Insurance verification
  • Security systems
  • Customer service
  • Data entry

Accomplishments

Operations Management:

  • Maintained and controlled all aspects of back end operations causing the retail location to gain a 97% audit score.
  • Recruited to travel to various retail locations to organize and improve operations helping them to become audit compliant.
  • Trained and became the "go to" person for multiple new Financial Representatives to AT&T.
  • Developed and enforced procedures along with the management team to help maintain an operationally sound location.
  • I became a Desk Sgt with the United States Air Force at a very young age. Managing and prioritizing emergency calls to the 911 system.



References

References available upon request.

Timeline

Outbound Warehouse Associate

Eucalypso
10.2022 - 06.2024

Assistant Sales Manager

AT&T Mobility
04.2011 - 06.2015

Finance Representative/Sales Support Representative

AT&T Mobility
05.2009 - 04.2011

Office Administrator

Evergreen Prosthetics And Orthotics
6 2015 - 11.2016

Law enforcement and combat tactics

Security Forces Specialist technical training

Leadership Skills

AT&T Management Leadership Training

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Thais Smith