Thaiwin Floyd
Chesnee,SC
Summary
Confident Insurance Advisor possessing strong work ethic and excellent business sense. Bringing 4-year background customizing insurance plans, calculating premiums and interviewing potential clients to obtain data about financial resources. Commended for planning and leading over 100s' client appointments. Client-centered and dedicated to customizing insurance programs to suit individual customer needs.
Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.
Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Overview
25
25
years of professional experience
Work History
Driver
Uber
10.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Insurance Broker
Family First Life/ Marathon Financial Group
08.2020 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Mentored 10 entry-level brokers.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Senior Manager
Copper River Grill
02.2020 - 03.2020
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Resolved problems proactively and decisively, applying business acumen and sound judgment.
- Prepared, recommended, and controlled indirect incentive programs to motivate dealer staff towards sales targets.
Senior Manager
Copper River Grill
08.2019 - 02.2020
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Evaluated reports from front-line managers to make managerial key decisions.
- Worked cross-functionally with marketing, sales and finance departments.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Collaborated with industry partners to build valuable relationships and achieve operational targets.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Resolved problems proactively and decisively, applying business acumen and sound judgment.
Front of House Manager
Copper River Grill
05.2019 - 08.2019
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Coached and developed team members to support employee growth and development.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
General Manager
Ruby Tuesday
01.2019 - 05.2019
- Generated reports detailing project information and predictions.
- Monitored progress by establishing plans, budgets and measuring results.
- Trained and developed culinary personnel to strive for continuous knowledge and professional development.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
General Manager
Ruby Tuesday
04.2018 - 01.2019
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Motivated and led team members to work together to achieve common performance and profitability targets.
- Reduced costs by monitoring equipment and food inventory while negotiating and purchasing supplies to maximize profitability.
- Grew business by creatively driving sales and maintaining cost controls.
- Oversaw sales and marketing operations while developing strategic partnerships.
- Established client-centric focus to build customer loyalty and retention.
- Hired, coached and trained staff and monitored performance and offered mentoring to junior team members.
Culinary Manager
Ruby Tuesday
04.2016 - 04.2018
I was in charge of food inventory, food safety and sanitation, guest services, and helping make the sure the stores budget stayed in balance.
Ass. Manager/Kitchen Manager
Applebee's Neighborhood Grill & Bar
08.2010 - 04.2016
Linecook/Key Hourly
Applebee's Neighborhood Grill & Bar
04.2007 - 08.2010
Linecook/Trainer
Applebee's Neighborhood Grill & Bar
08.2002 - 04.2007
Linecook
Applebee's Neighborhood Grill & Bar
10.1999 - 08.2002
Education
Associate of Arts - Culinary Arts
Johnson&Wales University
Charleston, SC2000
Skills
- Customer-oriented
- Full service restaurant background
- Hiring and training
- Back of house operations understanding
- Ability to handle fast-paced environment
- Stable work history
- Strong leader
- Supervisory skills
- Adaptable
- Strong customer relationship builder
- Reliable, punctual and committed to customer service
- Customer service
- Proactive team player
- Award-winning sales professional
- Retirement planning
- Financial planning
- Underwriting
- Account management
- Excellent communication skills
- Commission-based sales experience
Accomplishments
ServSafe Certified/Certified Trainer
- Leadership
- Served as key contributing member to Leadership team.
- Protective Services
- Applied safety procedures and policies as outlined in Department Safety Manual.
- Developing and maintaining budgets
Timeline
Driver
Uber
10.2024 - Current
Insurance Broker
Family First Life/ Marathon Financial Group
08.2020 - Current
Senior Manager
Copper River Grill
02.2020 - 03.2020
Senior Manager
Copper River Grill
08.2019 - 02.2020
Front of House Manager
Copper River Grill
05.2019 - 08.2019
General Manager
Ruby Tuesday
01.2019 - 05.2019
General Manager
Ruby Tuesday
04.2018 - 01.2019
Culinary Manager
Ruby Tuesday
04.2016 - 04.2018
Ass. Manager/Kitchen Manager
Applebee's Neighborhood Grill & Bar
08.2010 - 04.2016
Linecook/Key Hourly
Applebee's Neighborhood Grill & Bar
04.2007 - 08.2010
Linecook/Trainer
Applebee's Neighborhood Grill & Bar
08.2002 - 04.2007
Linecook
Applebee's Neighborhood Grill & Bar
10.1999 - 08.2002
Associate of Arts - Culinary Arts
Johnson&Wales University
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