Thaj Diggins
Granada Hills,CA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and client care coordinating. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Strong in active listening, empathy, and patience, which facilitate exceptional service delivery and client satisfaction. Adapt quickly to new challenges and committed to enhancing client experience through continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Fast Break Trucking
Corona, CA
05.2020 - Current
- Directed phone calls, ensuring proper communication.
- Oversaw and coordinated scheduling of appointments, meetings, and events.
- Kept all records current across electronic and manual platforms.
- Managed scheduling of trips and reservations.
- Directed the processing of emails, letters, and memos.
- Oversaw inventory and maintained office supply levels.
- Managed sensitive data with discretion and professionalism.
- Maintained accurate records of client interactions, transactions, comments and complaints.
- Hosted and attended community outreach events to attract new clients and extend corporate brand.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Receptionist
Divine Integrity
Granda Hills, CA
11.2017 - 04.2020
- Provided courteous and professional greetings to visitors.
- Served as primary contact for clients, resolving inquiries and concerns.
- Assisted in client intake, detailing services, policies, procedures, and onboarding paperwork.
- Executed clerical duties including filing, data entry, and record maintenance.
- Directed incoming calls to relevant personnel.
- Coordinated office supply orders efficiently.
- Processed cash and credit card payments.
- Provided training on new systems or procedures related to client care activities.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
Education
Associate of Science - General Studies
Los Angeles Valley College
Van Nuys, CA06-2023
High School Diploma -
Valley Academy of Art And Science High School
Granada Hills, CA06.2016
Undergraduate degree - Biology
California State University of Northridge
Northridge, CASkills
- Certified in First Aid
- Skilled in Microsoft Office Applications
- Cash Handling Proficiency
- Scheduling
- Team supervision
- Care consultation
- Care planning
- Patient education
- Reporting and documentation
- Computer training
- Incident logs
- Data entry
- Computer proficiency
- Invoice processing
- Recruiting
- Schedule management
Certification
- Foster and Kinship Care Education Programs (FKCEP), 2024
- Educational Issues in Foster Care, 2024
- Standard Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) Certification, 2024-2025
Accomplishments
Dean's List (2022-2023), Recognized for academic excellence
Honor Roll Achievement (2022-2023)
Languages
ASL
Limited
References
References available upon request.
Timeline
Administrative Assistant
Fast Break Trucking
05.2020 - Current
Receptionist
Divine Integrity
11.2017 - 04.2020
Associate of Science - General Studies
Los Angeles Valley College
High School Diploma -
Valley Academy of Art And Science High School
Undergraduate degree - Biology
California State University of Northridge
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