THALENE MOULTON
3509 Lake Avenue,SC
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
14
14
years of professional experience
Work History
Food Server
The Shores Resort and Spa
03.2024 - 06.2025
- Provided exceptional customer service, ensuring satisfaction during dining experiences.
- Managed multiple tables efficiently, prioritizing guest needs and requests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items and service standards to enhance team performance.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Front Desk Agent
Hyatt Ziva & Zilara
08.2016 - 03.2024
- Managed smooth check-outs with polished charge explanations, payment collection and statement preparation.
- Recommended establishments, set up reservations and coordinated transportation for guests.
- Liaised with security, housekeeping or valet services to resolve customer issues.
- Kept impeccable administrative and financial records, verified transactions and updated records.
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities.
- Conducted room inspections after guest check-outs.
- Customer service
- Critical thinking
Customer Service Representative
Margaritaville
01.2016 - 03.2017
- Training and development to new hires
- Serving meals to customers.
- Deep cleaning of machines.
- Baking of food items.
Meet and greet personal
Amtar DMC
01.2012 - 01.2014
- Managed smooth check-in for transportation to hotel collection of flight departure to airport.
- Accompanying tourist on local excursions.
- Educating guests about area attractions, top restaurants in and around our tourist areas.
- Corresponded with team to adhere to quality standards and regulations.
Waitressing
Houseboat bar and grill
02.2011 - 11.2011
- Making recommendations on and about menu options.
- Removing and setting on table plates, silverware and glasses.
- Serving food and drinks to customers.
- Assist with training and development.
Education
Certification - Food and Berverage Hosting Level 2
Granville Kenilworth campus (H.E.A.R.T)
Skills
- Friendly positive attitude
- Front office support
- Solution Development
- Guest relations
- Customer service
- Critical thinking
- Excellent oral and written communication
- Follow up calling
- Conflict resolution
- Team Leadership
- Self-motivation
- Ability to multitask
Timeline
Food Server
The Shores Resort and Spa
03.2024 - 06.2025
Front Desk Agent
Hyatt Ziva & Zilara
08.2016 - 03.2024
Customer Service Representative
Margaritaville
01.2016 - 03.2017
Meet and greet personal
Amtar DMC
01.2012 - 01.2014
Waitressing
Houseboat bar and grill
02.2011 - 11.2011
Certification - Food and Berverage Hosting Level 2
Granville Kenilworth campus (H.E.A.R.T)