Thalessia Johnson
Columbia,MO
Summary
Diligent Supervisor with solid background in insurance verification and proven track record of ensuring accurate and efficient processing of patient information. Successfully identified discrepancies and facilitated resolutions to improve workflow.
Demonstrated expertise in communication, ensuring accurate and timely handling of patient information. Utilizes strong analytical skills to identify and resolve discrepancies, maintaining seamless operational flow. Knowledge of industry regulations and best practices, contributing to overall efficiency and reduced claim rejections.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Insurance Verification Specialist
Columbia Orthopaedic Group
05.2025 - Current
- Checking patients in, updating patient information, verifying patient insurance, calling insurance companies, getting authorization from insurance companies.
- Processed insurance verifications for patient appointments, ensuring timely approvals and accurate documentation.
- Collaborated with medical staff to resolve discrepancies in patient insurance information effectively.
- Utilized electronic health records systems to maintain up-to-date patient insurance data and streamline workflows.
- Trained new team members on insurance verification protocols and best practices for efficient operations.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Analyzed complex insurance claims, identifying issues and facilitating resolutions to enhance reimbursement processes.
SSCA
Fulton State Hospital
06.2023 - 05.2025
- Helping patients, answering phones, doing face checks, entering vitals in the computer, updating patients information in charts.
- Conducted comprehensive assessments to identify patient needs and develop tailored behavioral health plans.
- Monitored patient progress, adjusting interventions based on observed behaviors and feedback.
- Educated families on mental health issues, fostering supportive environments for recovery and growth.
- Trained new staff on best practices in behavioral health service delivery and crisis intervention techniques.
- Advocated for patients' needs within healthcare systems, ensuring access to necessary resources and services.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Created progress reports, assessments and charting within required timeframes.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
Correctional Officer
Missouri Department of Corrections
02.2023 - 06.2023
- Looking after inmates, doing rounds every 30 minute.
- Monitored inmate behavior to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of premises, identifying security breaches and maintenance needs promptly.
- Implemented de-escalation techniques to manage conflicts effectively among inmates and staff.
- Maintained accurate records of inmate activities, incidents, and disciplinary actions in compliance with regulations.
- Led initiatives to enhance safety protocols, reducing potential risks within the correctional environment.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Childcare Provider
Self Employed
04.2015 - 10.2022
- Developed and implemented age-appropriate educational activities to enhance cognitive and social skills.
- Monitored children's behavior and provided guidance to promote positive interactions among peers.
- Maintained a safe and nurturing environment through regular safety checks and child supervision.
- Collaborated with parents to discuss child development progress, addressing concerns as needed.
- Planned nutritious meal schedules that adhered to dietary restrictions and encouraged healthy eating habits.
- Organized playdates and group activities to foster teamwork and communication among children.
- Trained new caregivers on childcare best practices, emphasizing safety protocols and developmental milestones.
- Evaluated individual children's needs and adapted care strategies to support their growth effectively.
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Maintained clean and organized living and play areas to promote child health and safety.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Maintained cleanliness of childcare spaces by performing regular housekeeping tasks such as laundry, dishes, and sanitizing toys.
- Encouraged physical activity with outdoor excursions like visits to local parks or nature walks around the neighborhood.
- Encouraged and supported self-help skills to establish independence.
- Enhanced child development by implementing age-appropriate educational activities and playtime.
- Developed engaging activities to help children learn and grow.
- Provided emotional support to children by actively listening and offering guidance when needed.
- Served as a positive role model for children in my care by exhibiting patience, kindness, and a strong work ethic on a daily basis.
- Implemented consistent routines for naptime, mealtime, and playtime, creating a structured environment conducive to learning.
- Encouraged positive behavior by setting clear expectations and providing consistent discipline.
- Established a safe and nurturing environment for children, resulting in increased trust from parents.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Efficiently managed the financial aspects of a home-based childcare business, such as budgeting expenses and tracking payments from parents.
- Administered first aid when necessary while adhering to all safety guidelines outlined by certification courses completed annually.
Education
GED -
Columbia, MO05.2013
Skills
- Computer skills
- Basic math
- Security
- Hospital Experience
- Customer service
- First aid
- Team management
- Organizational skills
- Intake
- Customer support
- Microsoft Office
- Vital Signs
- Communication skills
- Microsoft Word
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Data entry proficiency
- Eligibility determination
- Coverage and authorizations
- Data entry and review
- Insurance billing
- Electronic medical records
- Patient contact
- Prior authorization processing
- Customer relationship management
Certification
- CNA - Certified Nursing Assistant-Student
- CPR AND First Aid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 7 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementPaid sick leavePaid time offWork from home optionFlexible work hoursCompany CultureWork-life balanceHealthcare benefitsPersonal development programsQuote
It is never too late to be what you might have been.
George Eliot
Timeline
Lead Insurance Verification Specialist
Columbia Orthopaedic Group
05.2025 - Current
SSCA
Fulton State Hospital
06.2023 - 05.2025
Correctional Officer
Missouri Department of Corrections
02.2023 - 06.2023
Childcare Provider
Self Employed
04.2015 - 10.2022